LiveCareer-Resume

service advisor resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Seasoned Auto Damage Appraiser skilled in evaluating and documenting vehicle damage. Brings 10+ years of exceptional customer service combined with effective communication and firm command of industry best practices. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars.

Skills
  • Excellent Communication
  • Documentation and Reporting
  • Performance Goals
  • Handling Customer Complaints
  • Service Recommendations
  • Attention to Detail
  • Customer Service
  • Listening Skills
  • Estimating Accuracy
  • Computer Skills
Experience
Service Advisor, 09/2022 to Current
Rush EnterprisesSan Antonio, TX,
  • Handled telephone inquiries regarding appointments and work in process.
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Calculated damage and claim values with CCCOne.

  • Assisted customers with setting up rental cars for duration of repairs.
  • Appraised wide range of vans, light trucks and passenger cars.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
Service Advisor, 10/2017 to 08/2022
Rush EnterprisesSwannanoa, NC,
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Appraised wide range of vans, light trucks and passenger cars.
  • Calculated damage and claim values with CCC One and Mitchell Estimating.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Managed heavy workload of 60-70 + ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Auto Body Shop Manager, 06/2016 to 09/2017
CarvanaMount Laurel, NJ,
  • Greeted customers and took time to answer questions.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Complied with federal, state and local regulations affecting body shop operations.
  • Coordinated and supervised 7 shop and field service technicians and assigned tasks and work orders.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
Service Manager, 02/2007 to 06/2015
WiersLafayette, IN,
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Examined records and papers to verify warranty and service contract coverage.
  • Handled telephone inquiries regarding appointments and work in process.
  • Researched coverages under warranties and determined requirements for coverage.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Earned highest marks for customer satisfaction by providing exceptional care and service.
Education and Training
High School Diploma: , Expected in 01/2000 to Sun Valley High School - Monroe, NC
GPA:
Associate of Applied Science: Accounting and Business Management, Expected in to South Piedmont Community College - Polkton, NC
GPA:

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Resume Overview

School Attended

  • Sun Valley High School
  • South Piedmont Community College

Job Titles Held:

  • Service Advisor
  • Service Advisor
  • Auto Body Shop Manager
  • Service Manager

Degrees

  • High School Diploma
  • Associate of Applied Science

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