Service Advisor Resume Example
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SERVICE ADVISOR
Summary
Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
| Proven professional with a 10+ year track record in administrative support, office and personnel management. Experience interfacing professionally with executives, vendors, and clients, excellent communication skills. Strong organizational skills, bookkeeping skills, especially experience with Peachtree and QuickBooks, always a team player attitude, proficiency in Microsoft Office Suite, ability to multi-task. Technical Summary Microsoft Office, including Word, Excel, and PowerPoint, Peachtree and QuickBooks, Oracle, Access, AS 400 Can easily adjust to any house custom programs |
Experience
Service Advisor, 06/2008 to 04/2013Berkshire Hathaway Automotive － Arlington , TX
- Ascertained automotive problems and services by listening to customer's description of symptoms Clarified description of problems; conducted inspections; checked vehicle maintenance records; examined service schedules.
- Verified warranty and service contract coverage by examining records and papers; explained provisions and exclusions.
- Developed estimates by costing materials, supplies, and labor; calculated customer's payment, including deductibles.
- Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtained approval signatures; entered RO into service database system.
- Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtained and provided contact telephone numbers; answering questions and concerns; arranged towing and temporary transportation.
- Maintained automotive records by recording problems and corrective actions planned.
- Updated job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
Office Manager, 11/2007 to 04/2008Lutheran Services In Iowa － Fort Madison , IA
- Ensure smooth daily operation of office environment; initial point of contact for callers, visitors and vendors to the company Provided executive support to CEO and various account executives as needed.
- Research and sourcing phase for candidate recruitment.
- Ordered and maintained office supplies and equipment; manage some facilities-related issues.
- Provided meeting support/ assist with meeting arrangements.
- Assisted with travel arrangements Prepared and maintained critical files including, consulting agreements, service providers and vendor contracts.
- Distributed incoming mail, faxes, and packages; transmitted outgoing documents Ensured timely payment of all accounts payable via orderly presentation of weekly check runs.
- Prepared and submitted semi-monthly payroll through outside vendor Entered all accounting transactions in accounting system.
Manager, 12/2004 to 11/2007Papa Murphy's Holdings, Inc. － Yreka , CA
- Working together with contactors, chef, and vendors efficiently opened a 42 seat full service restaurant.
- Demonstrated my self-starter and multitasking skills by initiating business plan, company's policies, as well as acquired appropriate permits food and liquor licenses to open.
- Initiated business plan, set up company's policies, acquired appropriate licenses and permits.
- Kept weekly inventory of products used and ordered needed supplies.
- Responsible for payroll, balancing expenditures and profits.
- Generated sales reports and identified low selling products.
- Trained staff to provide customers with the best service and simultaneously up sale products.
- Implemented marketing tools to attract and keep customers.
- Came up with the database that would customize to each customers needs.
- Kept close and personal relationship with customers to better understand their demands.
- Responsible for scheduling and overseeing functions.
- Exceeded sales expectation in the first year of operation.
- Received positive reviews from critics in newspapers.
Education
Bachelor of Arts:International Relations and BusinessWheaton College － City, StateInternational Relations and Business
Skills
accounting, accounting system, accounts payable, administrative support, AS 400, automotive, bookkeeping, business plan, excellent communication, consulting, contracts, costing, clients, database, faxes, inventory, listening, marketing, materials, Access, Excel, mail, Microsoft Office, Microsoft Office Suite, office, PowerPoint, Word, multitasking, newspapers, Oracle, Strong organizational skills, payroll, Peachtree, personnel management, policies, publications, QuickBooks, rapport, reading, recording, recruitment, repairs, Research, selling, sales, sales reports, scheduling, self-starter, team player, telephone, transportation, travel arrangements, vehicle maintenance
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Resume Overview
School Attended
- Wheaton College
Job Titles Held:
- Service Advisor
- Office Manager
- Manager
Degrees
- Bachelor of Arts : International Relations and Business
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