LiveCareer-Resume

service advisor resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Confident and highly organized individual with more than 3 years working as Service Advisor .Experienced in CDK, capable of multi- tasking and ready for new and exciting challenges. Highly effective at taking on multiple tasks and working in demanding environments. Knowledgeable and dedicated customer service professional with extensive experience in car industry. Solid team player with outgoing. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in coordinating documentation and handling payments. . Motivated to maintain customer satisfaction and contribute to company success

Skills
  • Data Entry
  • Reporting and documentation
  • Knowledgeable in CDK
  • Sales expertise
  • Computer proficient
  • Training development aptitude
  • Multi-line phone talent
  • Warranty claims
Work History
Service Advisor, 04/2018 - Current
Penske Vehicle Services Troy, MI,

• Answered customer questions about services and provided detailed explanations regarding service charges
• Capitalized on multiple upsell opportunities with new and potential customers, resulting in 90% increase in revenues
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
• Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
• Promoted available products and services to customers during service, account management and order calls
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Trained new personnel regarding company operations, policies and services
• Trained staff on operating procedures and company services
• Compiled customer feedback and recommended service delivery
improvements to management
• Investigated and resolved customer inquiries and complaints quickly
• Improved sales abilities and product knowledge on continuous basis
to provide optimal service and achieve quotas
• Responded to customer requests for products, services and company
information
• Educated customers about billing, payment processing and support
policies and procedures
• Assisted customers by listening closely, finding solutions to problems
and making recommendations based on extensive product knowledge

Service Advisor, 06/2017 - 04/2018
Penske Vehicle Services Marysville, OH,

Pleasantly greeted customers and asked open-ended questions to better determine needs
• Answered customer questions about services and provided detailed explanations regarding service charges
• Facilitated Ro orders and completed accurate to meet aggressive deadlines
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%

Service Advisor, 05/2016 - 06/2017
Penske Vehicle Services Plano, TX,

Pleasantly greeted customers and asked open-ended questions to better determine needs
• Capitalized on multiple upsell opportunities with new and potential customers, resulting in 60% increase in revenues
• Met all customer call guidelines including service levels, handle time and productivity
• Entered customer interaction details in CDK to track requests, document problems and record solutions offered
• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
• Responded to customer requests for products, services and company information
• Surpassed sales goals through implementation of effective marketing strategies
• Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Sales Associate, 12/2015 - 06/2016
Value City Furniture Portage, MI,

Worked alongside retail representatives to boost sales by enhancing

product presentations and advertising collateral
• Trained and developed new sales team associates in products, selling
techniques and company procedures
• Maintained organized, presentable merchandise to drive continuous
sales
• Increased sales by 70% over 2 months by offering consultation on
products and services and applying customer service and upselling
techniques
• Engaged with customers to effectively build rapport and lasting
relationships
• Evaluated inventory and delivery needs, optimizing strategies to
meet customer demands
• Prepared merchandise for sales floor by pricing or tagging
• Educated customers on promotions to enhance sales
• Worked with sales team to collaboratively reach targets,
consistently meeting or exceeding personal quotas
• Answered customer questions regarding sizing and accessories and
explained how to properly care for merchandise
• Delivered high level of assistance by locating products and checking
store system for merchandise at other sites
• Drove team revenue totals by bringing in over $50000 in sales
• Maintained records related to sales, returns and inventory
availability
• Applied security and loss prevention training toward recognizing
risks and reducing store theft
• Implemented up-selling strategies, encompassing recommendation
of accessories and complementary purchases

Education
Bachelor of Engineering: Hydraulic Engineering , Expected in 07/2015
-
Máximo Gómez Baez - Ciego De Ávila , Cuba
GPA:
Status -
Accomplishments

Increase sales up to 90%. In June 2019 manager set goals over 40,000 with Good CSI (Customer Service expectation) , exceeded goal, with the highest CSI in the store (the best in class) for 3 months, in July managers set goal up to 48,000, exceeded goal and in August managers set a goal of more than 50,000 which exceeded, until now exceeding goals with excellent CSI

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Máximo Gómez Baez

Job Titles Held:

  • Service Advisor
  • Service Advisor
  • Service Advisor
  • Sales Associate

Degrees

  • Bachelor of Engineering

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: