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Service Advisor /Customer Service Represenative Resume Example

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SERVICE ADVISOR /CUSTOMER SERVICE REPRESENATIVE
Career Overview
I have an excellent work ethic and strength in boosting company morale while I go above and beyond basic administrative tasks and take on multiple projects at once. I continually maintain a positive attitude while interacting with demanding clients. I am a team player and understand the importance of hard work and dedication. 
Core Strengths
  • Articulate, detailed, and well spoken
  • Professional phone etiquette
  • Excellent communication skills Works well under pressure
  • Specializes in team building
  • Excellent planner and coordinator
  • Effective work flow management
  • Fluent in english and spanish
  • Effective at problem solving
  • Customer service-oriented
  • Excellent time management skills
  • Pleasant demeanor
Work Experience
Service Advisor /Customer Service Represenative
November 2014 to April 2016 Classic Collision － Atlanta, Ga.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Served as the location's only bilingual Spanish/English customer service representative.
  • Guaranteed positive customer experiences and resolved the majority of customer complaints.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Evaluated automobiles by questioning customers about the vehicle's performance or by visual inspection of the vehicle to ensure only claim related damages are listed.
  • Advised customers of the repair plan,monitored, and followed-up with all customers.
  • Ordered and followed up with vendors to ensure that parts arrived as predicted.
  • Knowledgeable with CCC One and proficient with computers,email, Word, and Excel.
  • Ensured adherence to DRP insurance procedures and rates as applicable.
  • Ability to make both objective and subjective decisions on repair process, parts and timing
  • Performed final quality control check of vehicle and the administration prior to delivery.
Server
July 2014 to Current Golden Corral － Austell, GA
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's products.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Office Manager
March 2011 to September 2014 Affordable Lawn Care － Douglasville, GA
  • Planned and coordinated logistics Oversaw daily office operations.
  • Prepared and distributed payroll.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships.
  • Monitored petty cash to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Contacted customer to follow up on service, suggest new ideas, and inform them of current promotions.
  • Set up and explained new contracts.
Service Advisor
July 2005 to January 2011 Pep Boys Automotive － Austell, GA
  • Answered a high volume of phone calls.
  • Managed multiple accounts receivable working directly with the insurance and warranty companies Negotiated pricing with clients.
  • Politely assisted customers in person and via telephone while determining the customers needs or wants.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Successfully acquired new customers, including fleet accounts, to increase sales and exceed sales targets on a regular basis.
  • Recommended, selected and helped locate and obtain out-of-stock product or non stocked product based on technician recommendations and customers needs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every quarter.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Updated customer work orders from start to finish in an accurate and timely manner to ensure any employee could review and answer customer questions.
  • Followed standards and procedures to maintain safe work environment.
Educational Background
High School Diploma : 1998 Tift County High School － Tifton, GA
Bachelor of Science : Business Management , 2002 Abraham Baldwin Agricultural College － Tifton, Ga. Coursework in Business Administration and Organizational Development Coursework in Business, Marketing and Communications
Skills
accounts receivable, Articulate, closing, Excellent communication, contracts, client, clients, Customer service, Fluent in english, insurance, inventory, team building, logistics, office, Works, payroll, policies, pricing, quality, rapport, safety, sales, spanish, technician, telephone, phone, time management
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Resume Overview

Companies Worked For:

  • Classic Collision
  • Golden Corral
  • Affordable Lawn Care
  • Pep Boys Automotive

School Attended

  • Tift County High School
  • Abraham Baldwin Agricultural College

Job Titles Held:

  • Service Advisor /Customer Service Represenative
  • Server
  • Office Manager
  • Service Advisor

Degrees

  • High School Diploma : 1998
    Bachelor of Science : Business Management , 2002

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