Service Advisor Customer Service Represenative resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
I have an excellent work ethic and strength in boosting
company morale while I go above and beyond basic administrative tasks and take
on multiple projects at once. I continually maintain a positive attitude while
interacting with demanding clients. I am a team player and understand the
importance of hard work and dedication.
Core Strengths
Articulate, detailed, and well spoken
Professional phone etiquette
Excellent communication skills Works well under pressure
Specializes in team building
Excellent planner and coordinator
Effective work flow management
Fluent in english and spanish
Effective at problem solving
Customer service-oriented
Excellent time management skills
Pleasant demeanor
Accomplishments
Work Experience
10/2014 to 03/2016
Service Advisor /Customer Service RepresenativeCedarbrook Senior Living Management – Rochester, MI,
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Served as the location's only bilingual Spanish/English customer service representative.
Guaranteed positive customer experiences and resolved the majority of customer complaints.
Regularly sought opportunities to up sell and add on additional merchandise.
Prevented store losses using awareness, attention to detail and integrity.
Evaluated automobiles by questioning customers about the vehicle’s performance or by visual inspection of the vehicle to ensure only claim related damages are listed.
Advised customers of the repair plan,monitored, and followed-up with all customers.
Ordered and followed up with vendors to ensure that parts arrived as predicted.
Knowledgeable with CCC One and proficient with computers,email, Word, and Excel.
Ensured adherence to DRP insurance procedures and rates as applicable.
Ability to make both objective and subjective decisions on repair process, parts and timing
Performed final quality control check of vehicle and the administration prior to delivery.
07/2014 to Current
ServerStrava – Denver, CO,
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's products.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
03/2011 to 09/2014
Office ManagerCitizens Financial Group, Inc. – Dearborn, MI,
Planned and coordinated logistics Oversaw daily office operations.
Prepared and distributed payroll.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships.
Monitored petty cash to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Contacted customer to follow up on service, suggest new ideas, and inform them of current promotions.
Set up and explained new contracts.
07/2005 to 01/2011
Service AdvisorPep Boys Automotive – City, STATE,
Answered a high volume of phone calls.
Managed multiple accounts receivable working directly with the insurance and warranty companies Negotiated pricing with clients.
Politely assisted customers in person and via telephone while determining the customers needs or wants.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Successfully acquired new customers, including fleet accounts, to increase sales and exceed sales targets on a regular basis.
Recommended, selected and helped locate and obtain out-of-stock product or non stocked product based on technician recommendations and customers needs.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every quarter.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Updated customer work orders from start to finish in an accurate and timely manner to ensure any employee could review and answer customer questions.
Followed standards and procedures to maintain safe work environment.
Educational Background
Expected in 1998
High School Diploma: Tift County High School - Tifton, GA GPA:
Expected in 2002
Bachelor of Science: Business Management Abraham Baldwin Agricultural College - Tifton, Ga. GPA: Coursework in Business Administration and Organizational Development Coursework in Business, Marketing and Communications
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