SEARCH

Service Advisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SERVICE ADVISOR
Summary

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in [Skill] and [Skill]. Highly knowledgeable in latest information concerning [Area of expertise].

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Records management
  • Records maintenance
  • Service estimates
  • Data evaluation
  • Customer relations
  • Senior leadership support
  • Schedule mastery
  • Freight operations
  • Materials transport
  • Stockroom procedures
  • Customer service
  • Store maintenance
  • Shipping and receiving understanding
  • Employee coaching
  • Credit card payment processing
  • Conflict mediation
  • Project management abilities
  • Direct sales
  • Inbound and outbound calling
  • High-energy attitude
Experience
12/2018 to Current
Service AdvisorEide Hyundai － Grand Forks, ND
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Oversaw warranty counseling process to manage expense controls.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and[Type] information.
  • Worked with external [Type] representatives to address customer needs.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Set up and activated customer accounts.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
09/2003 to 08/2017
Service TechnicianPs doors － Grand Forks, ND
  • Provided information to customers regarding repair or service options.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Tested components, assemblies and systems to diagnose problems.
  • Performed service and maintenance tasks such as [Task], [Task] and [Task].
  • Setup and operated mechanical and manual servicing equipment.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Serviced and repaired [Type] equipment according to manufacturer guidelines.
  • Adhered to all company and OSHA-defined protocols for workplace safety.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Gained equipment knowledge and expertise through research and repair experience.
  • Inspected [Type] machinery and components to troubleshoot operations.
  • Installed new [Type] systems and components according to service orders and manufacturer instructions.
08/1998 to 07/2003
Sales RepresentativeDakotaland autoglass － Grand Forks , Nd
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Managed order process for new and existing customers.
  • Monitored customer order process and addressed customer issues.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Interfaced with customers to resolve problems quickly.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
Education and Training
05/1994
Associate of Applied Science: Welding TechnologyNorthwest Technical Collage － East Grand Forks, MN
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Eide Hyundai
  • Ps doors
  • Dakotaland autoglass

School Attended

  • Northwest Technical Collage

Job Titles Held:

  • Service Advisor
  • Service Technician
  • Sales Representative

Degrees

  • Associate of Applied Science : Welding Technology

Similar Resumes

View All
Service-Advisor-resume-sample

Service Advisor

Don Davis Auto Group

Fort Worth, Texas