service advisor resume example with 4+ years of experience
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-knowledgeable in product and service offerings. Talon, Microsoft excel and office use organizing for promoting work efficiency . Collaborative team player diligent about contributing to achievement of group goals. Energetic and reliable, well-trained and excelling in high-end and fast paced environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. All of the above contributes and drives me to also work independently and always look for ways to improve and learn from others and my surroundings. My abilities to learn quickly and efficiently are one of my many assets when it come to my work ethics. I am seeker of knowledge and look forward to problem solving to find the best possible outcome of what is desired to meet the final goal(s).
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- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Explained amount for expected services and provided detailed answers to customer questions.
- Documented and scoped actions taken to resolve issues after service calls.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Trained several new employees in procedures and policies in order to maximize team performance.
- Shared detailed information regarding products and service options to help customers make decisions.
- Kept detailed records of customer accounts, including actions taken, issues resolved and related information for future reference.
- Established membership loyalty, executing flawless customer retail account management.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Earned Top Seller each month through motivation, dedication and a personal goal to always set higher expectations for myself.
- Verified prices and computed totals to complete accurate invoices.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Revised production schedules to account for changing designs, shortages and other types of interruptions.
- Coordinated inventory, stocking, and ordering.
- Controlled inventory to eliminate expenses and ensure optimal stock.
- Protected store assets with effective loss prevention strategies.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Utilized tracking systems and documentation to trace cargo on its route.
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
- Accurately entered data using Talon and efficiently completed all paperwork.
- Met store customers on the floor and discussed needs.
- Organized outdoor/indoor events to establish community relationships and maximize marketing strategies.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Assessed consumer needs and buying habits to identify potential markets and product demand variables.
- Generated new leads through on site interactions with consumers to maintain present client relations and establish the desire for new opportunities to sustained growth and satisfaction.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
- Increased overall team efficiency and productivity.
- Developed new promotional strategies to increase customer base and market share, promoting product through diverse channels.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Trained and supervised staff members.
- Managed and mentored 2-8 staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
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Resume Overview
School Attended
- ECOT
- University of Cincinnati
Job Titles Held:
- Service Advisor
- Parts to Service/Inventory Specialist
- Marketer
- Shift Manager
Degrees
- High School Diploma
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