, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Poised individual with well-developed skills, which include full knowledge and skills resulting from career spanning 6 years working as Service Advisor for different companies. Decisive multi-tasker with drive to take on new opportunities with great organization. Cheerful and upbeat Service Advisor with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Skills
Records maintenance
Records management
Call center experience
Data entry
Service estimates
Route management
High-energy attitude
Product organization
Active listening
Inbound and outbound calling
Direct sales
Credit card payment processing
Microsoft Office expertise
Customer relations
Office equipment proficiency
Experience
09/2019 to 03/2021Service AdvisorCiocca Dealerships | Allentown, PA,
Explained amount for expected services and provided detailed answers to customer questions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Recommended additional, useful services to customers, which helped to increase overall sales.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Assessed customer needs and upsold products and services to maximize sales.
Processed payments for new orders and replacement parts to meet customer needs.
Maximized revenue by proactively building and managing key customer relationships.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Consulted with customers regarding all service needs, addressing vehicle concerns.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
06/2015 to 08/2019Service AdvisorCirrus Aircraft | Knoxville, TN,
Explained amount for expected services and provided detailed answers to customer questions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Recommended additional, useful services to customers, which helped to increase overall sales.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Handled client inquiries with exceptional professionalism and enthusiasm.
Documented conversations with customers to track requests, problems and solutions.
Maintained customer records with timely and accurate database updates.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
02/2015 to 06/2015SalesMilltown Plumbing | Chelmsford, MA,
Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Maintained current store, product and promotional knowledge to drive consistent sales.
Sold trade-ins and located desirable purchases and vehicle auctions.
Responded to inquiries from potential customers via email and telephone.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Answered customer emails and telephone requests for information.
Provided information about sales processes, warranty requirements and service standards.
Met incoming customers at door to guide through showroom and sales lot.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Filled out paperwork to register vehicles and complete sales.
Oversaw customer test drives and demonstrated standard and optional features.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Greeted customers at arrival to build positive relationships and discuss vehicles.
01/2012 to 11/2014ReceptionistRelated Companies | Pennsauken, NJ,
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Processed payments and updated accounts to reflect balance changes.
Scheduled and confirmed appointments.
Sorted incoming mail and directed to correct personnel each day.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained daily calendars, set appointments with clients and planned daily office events.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Education and Training
Expected in 02/2020Bachelor of Science | Elementary EducationGrand Canyon University, Phoenix, AZGPA:
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