Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.

Skills

I-car Certified

  • Client-focused
  • Microsoft Office
  • Excellent communication
  • Financial records and processing
  • Contract negotiation/review/drafting
  • Training and development
  • Time management skills
  • Safety measures
  • Positive learning process
  • Operations management
  • Product ordering
  • Results-oriented
  • Records management
  • Records maintenance
  • Service estimates
  • Project management abilities
  • Product organization
  • Direct sales
  • Employee coaching
  • Senior leadership support
  • Credit card payment processing
  • Quality control
  • Customer relations
  • High-energy attitude
  • Staff management
  • Process optimization
  • Task delegation
  • Coaching and mentorship
  • Active listening
  • Data management
  • Relationship building
  • Work ethic
  • Supervision
  • Planning
  • People skills
  • Collaboration
  • Organizational skills
  • Damage repairs
  • Vehicle inspections
  • New finish application
  • Car frame realignment
  • Team building
  • Decision-making
  • Troubleshooting
  • Multitasking
  • Customer service
  • Critical thinking
  • Time management
  • Maintenance & Repair
  • Problem resolution
Experience
Service Advisor, 05/2019 - 07/2020
Cirrus Aircraft Kissimmee, FL,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, including submitting payments and changing personal details.
  • Detailed operations, expected changes and typical duration of service to customers.
  • Produced repair and installation orders and updated master schedule with assignments.
Service Advisor/Body Shop Estimator, 07/2012 - 04/2019
Caliber Collision Nashville, TN,

Over See guest coming into service drive or on the phone or email. Taking care of there automobiles needs or questions they may have. Setting up apt for there car to come in and needed loaner or shuttle away from the dealerships. Understanding the issues or services needed with there automobile and all questions of the issues they may be having with there car to help with diag. to get all needed info to techs. Putting together estimate for the customer and getting repairs done in estimated time.

  • Body Shop Estimator
  • Ford E3 Certified for 2018 and placed number 23 For Ford Service Advisors
  • Ford Master Certified
  • Ford BPN Certified
  • Current Certified with Ford for 2019
  • Great Ford CSI
  • Set up repair appointments with [my self] to meet customer needs and resolve key concerns.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Took photographs and wrote detailed summaries to document damage.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Calculated damage and claim values
  • Assisted customers with setting up rental cars for duration of repairs.
  • Determined salvage value for total-loss vehicles.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Automotive Service Advisor, 02/2006 - 07/2012
First Transit Battle Ground, WA,
  • Provided excellent and professional service to ensure guest satisfaction.
  • prepared estimates for customers
  • Suggested needed services and repairs
  • Built customer relationships
Body Shop Technician, 01/2004 - 01/2006
Alan Samuels Dodge City, STATE,
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Organized and maintained work areas free of potential hazards.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Completed daily auto body repairs with high customer satisfaction rate.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
  • Received new inventory orders and verified completeness and accuracy.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Produced cost estimates for repair jobs.
  • Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
  • Matched paint as close as possible to existing paint, sanded and prepared surfaces and applied primer and finish coats.
  • Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
  • Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
  • Test drove repaired vehicle to verify proper alignment and handling and conducted overall quality check before sending to paint and detailing departments.
Education and Training
Associate of Applied Science: Collision Repair , Expected in 2000
-
Lincoln Technical Institute of Body Repair - Grand Prairie, TX
GPA:
Activities and Honors
  • NHRA owner and Driver of Ford Focus This Jet car. The only production bodied jet car in the word and the fastest Ford Focus in the World
  • 1994,1995,1996 State Fair of Texas Rib Champion
  • Black Angus Cattle Rancher
  • Father
Certifications

I-Car Platinum Certified 

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Resume Overview

School Attended

  • Lincoln Technical Institute of Body Repair

Job Titles Held:

  • Service Advisor
  • Service Advisor/Body Shop Estimator
  • Automotive Service Advisor
  • Body Shop Technician

Degrees

  • Associate of Applied Science

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