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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview
Highly enthusiastic customer service professional with 20 years client interface experience.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Typing​




  • Team management
  • Meticulous attention to detail
  • Client relations specialist
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • ADP / CDK software proficiency
  • Scheduling
  • Deadline-oriented
Accomplishments
Sales/ Customer Service/ Management
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of clients.
  • Consistently generated additional revenue through skilled sales techniques.
Work Experience
Service Advisor, 03/2016 to Current
Citizens Financial Group, Inc.Chesaning, MI,
  • Serve as a liaison between service technicians and service customers
  • Provide support for customer inquiries (questions, estimates, etc.) via face to face interaction or by phone
  • Collect customer information and report vehicle symptoms as described by customer appropriately on dealer management system, work orders, and any other additional paperwork.
  • Build relationships with customers by providing excellent customer service through greeting, reporting, and follow up regularly
  • Maintain well standing Customer Service Index (CSI) score per Brand standards ADP/CDK efficient.
  • Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians
  • Explain completed work and charges to customers upon each check out
  • Provide preventative maintenance recommendations as needed
  • Take customer payments of service orders and ensure proper reconciliation of work orders at the close of business on a daily basis
  • Stay up to date on ever changing technology to efficiently help my clients.
Service Advior, 2015 to 03/2016
Education Realty Trust Inc.Englewood, CO,
  • Serve as a liaison between service technicians and service customers
  • Provide support for customer inquiries (questions, estimates, etc.) via face to face interaction or by phone
  • Collect customer information and report vehicle symptoms as described by customer appropriately on dealer management system, work orders, and any other additional paperwork.
  • Build relationships with customers by providing excellent customer service through greeting, reporting, and follow up regularly
  • Maintain well standing Customer Service Index (CSI) score per Brand standards ADP/CDK efficient.
  • Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians
  • Explain completed work and charges to customers upon each check out
  • Provide preventative maintenance recommendations as needed
  • Take customer payments of service orders and ensure proper reconciliation of work orders at the close of business on a daily basis
  • Stay up to date on ever changing technology to efficiently help my clients.​

Service Manager, 03/2013 to 11/2014
Education Realty Trust Inc.Escondido, CA,
  • Effectively motivating technician's and service advisors Ensure clients receive a truly exceptional service experience Ability to drive profit to service and parts department.
  • Ensure expenses are monitored.
  • Implement and monitor best practices and standards to ensure exceptional CSI.
  • Excellent written and verbal communication skills.
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Ability to satisfy clients, motivating client retention
  • Develop, implement and coordinate strategic plans to maximize and monitor margins
  • Ability and desire to lead by example with integrity, sense of urgency, highly self-motivated, and dependable.
  • Ability to utilize systems, marketing and products to maximize shop efficiency.​

Service Manager, 09/2012 to 02/2013
Volvo Of CalabasasCity, STATE,
  • Effectively motivating technician's and service advisors Ensure clients receive a truly exceptional service experience Ability to drive profit to service and parts department.
  • Ensure expenses are monitored.
  • Implement and monitor best practices and standards to ensure exceptional CSI.
  • Excellent written and verbal communication skills.
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Ability to satisfy clients, motivating client retention
  • Develop, implement and coordinate strategic plans to maximize and monitor margins
  • Ability and desire to lead by example with integrity, sense of urgency, highly self-motivated, and dependable.
  • Ability to utilize systems, marketing and products to maximize shop efficiency.
CASHIER / SERVICE ADVISORS / SERVICE MANAGER, 08/2006 to 04/2013
Volvo Of CalabasasCity, STATE,
  • Answering all phone calls
  • Handling of all of the service clients when they were picking up their vehicles.
  • Handling all of the cash and explaining the repair orders to clients.
  • Reuniting the client with their vehicles.
  • In addition to my regular responsibilities I transformed their entire filing system during the time that I was the cashier.
  • Serve as a liaison between service technicians and service customers
  • Provide support for customer inquiries (questions, estimates, etc.) via face to face interaction or by phone
  • Collect customer information and report vehicle symptoms as described by customer appropriately on dealer management system, work orders, and any other additional paperwork.
  • Build relationships with customers by providing excellent customer service through greeting, reporting, and follow up regularly
  • Maintain well standing Customer Service Index (CSI) score per Brand standards ADP/CDK efficient.
  • Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians
  • Explain completed work and charges to customers upon each check out
  • Provide preventative maintenance recommendations as needed
  • Take customer payments of service orders and ensure proper reconciliation of work orders at the close of business on a daily basis
  • Stay up to date on ever changing technology to efficiently help my clients.
Educational Background
High School Diploma: , Expected in 2006
Valley High School - Las Vegas , NV
GPA:
Skills
ADP/ CDK, cashier, excellent customer service, dependable, fast, filing, leadership, team lead, marketing, reporting, sales, self-motivated, strategic plans, verbal communication skills, excellent written skills, professional and friendly, careful and active listener, time management.

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Resume Overview

School Attended

  • Valley High School

Job Titles Held:

  • Service Advisor
  • Service Advior
  • Service Manager
  • Service Manager
  • CASHIER / SERVICE ADVISORS / SERVICE MANAGER

Degrees

  • High School Diploma

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