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Service Advisor Resume Example

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SERVICE ADVISOR
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Well-qualified receptionist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Invoicing
  • Scheduling
  • Sales
  • Invoice Processing
  • Appointment Setting
  • Product Knowledge
  • Vehicle Maintenance
  • Insurance Knowledge
  • Invoice Preparation
Work History
07/2020 to 12/2020Service AdvisorAll Valley RV Center Inc. | Acton, CA
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Handled high-volume paperwork and collaborated with parts department to resolve invoicing and shipping problems.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests for products, services and company information.
  • Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Processed 10-30invoices each week and mailed documentation to clients.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Entered orders into IDS computer database system.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Logged work orders and change orders into IDS database to track job status.
08/2014 to 07/2020School Crossing GuardPalmdale School District | Palmdale, CA
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Communicated with school administration via radio to relay potential problems or dangers.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Assisted people with special needs to cross street safely.
  • Instructed children in proper ways to safely cross streets, including using crosswalk and watching traffic lights.
  • Maintained physical ability to withstand adverse environmental conditions, including extreme heat, cold, moisture and low light conditions.
  • Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
  • Safely assisted average of 100-200 people per day across busy highway in all weather conditions and traffic conditions.
  • Instructed student and pedestrians about crossing and traffic rules.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Directed traffic to stop so pedestrians could walk across street.
  • Monitored traffic flow to identify safe crossing gaps.
  • Reported reckless motorists or anyone creating unsafe situations for students to school management.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
10/2001 to 01/2014ReceptionistDependable Dodge | Canoga Park, CA
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Received and routed business correspondence to correct departments and staff members.
  • Scheduled and confirmed appointments and meetings for service department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Assisted over 100 customers via phone each day.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
06/1997High School DiplomaGranada Hills Charter High School, Granada Hills, CA
Additional Information

I have always worked in customer service and absolutely enjoy working with people. The highlight throughout my few jobs was working for the school district, I enjoyed interacting with the children and on daily basis.

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Resume Overview

Companies Worked For:

  • All Valley RV Center Inc.
  • Palmdale School District
  • Dependable Dodge

School Attended

  • Granada Hills Charter High School

Job Titles Held:

  • Service Advisor
  • School Crossing Guard
  • Receptionist

Degrees

  • 06/1997 High School Diploma

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