LiveCareer-Resume

service advisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Self-motivated and articulate professional with a demonstrated capacity to provide comprehensive, administrative support. Achieves optimal levels of success within a team environment and establishes effective working relationships by developing innovative strategies and solutions. Proven ability to delegate tasks effectively to ensure timely completion of assignments and guarantee a conscientious and meticulous performance. Highly enthusiastic with a strong ability to analytically problem solve, follow direction, and promote strong support for an organization's mission and vision. Communicative and personable, will adapt quickly, and serve high-energy, confident professionalism; Well-adept and multicultural with demonstrated ability to comfortable interact with people from diverse backgrounds.

Skills
  • Data entry
  • Call Center Operations
  • Records management
  • Service estimates
  • Team/Staff Communication
  • HIPPA Law Proficiency
  • Time Management
  • Strategic Planning and Analysis
  • Client Communication
  • Attention to Detail
  • Ability to working independently
  • Customer Relations
  • Office and Sales Experience
Experience
11/2020 to Current Service Advisor Principle Auto | Memphis, TN,
  • Provide a connection between customer and business by initiating maintenance and repair services for client vehicles.
  • Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs.
  • Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate.
  • Able to multitask by answering phones, closing repair orders and helping customers.
  • Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle.
  • Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians.
  • Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency.
03/2019 to 11/2020 Pain Management Therapist Bristol Hospice | City, STATE,
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Proficiently documents all care given and reports to clinical supervisor or clinical director and the organization personnel the patients response to treatment and any changes in condition.
09/2018 to 03/2019 Director of Child Development Residence Inn Marriott | City, STATE,
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste.
  • Managed multiple priorities from housekeeping, meal planning, child transportation to and from extracurricular activities, and ensured a safe environment.
  • Delegated operational tasks to promote equal division of labor such as constructing chores charts and daily cleaning routines.
  • Supervised and engaged children in age appropriate activities to children as young as newborn and as old as preteen.
05/2017 to 09/2018 TXM Service Advisor Bill Wright Toyota | City, STATE,
  • Provide a connection between customer and business by initiating maintenance and repair services for client vehicles.
  • Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs.
  • Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate.
  • Able to multitask by answering phones, closing repair orders and helping customers.
  • Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle.
  • Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians.
  • Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Education and Training
Expected in 06/2002 to to High School Diploma | Kern Valley High School, Lake Isabella, CA GPA:
Expected in to to | General Ed Bakersfield College, Bakersfield, CA GPA:

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Resume Overview

School Attended

  • Kern Valley High School
  • Bakersfield College

Job Titles Held:

  • Service Advisor
  • Pain Management Therapist
  • Director of Child Development
  • TXM Service Advisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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