Hardworking employee enthusiastic about learning the hydroponics/ cannabis field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Verbal and Written Communication
Upselling Products and Services
Calm and Professional Under Pressure
Upbeat and Positive Personality
Responding to Difficult Customers
Building Customer Trust and Loyalty
Understanding Customer Needs
Issue and Complaint Resolution
Multitasking and Prioritization
Efficient and Detail-Oriented
Excellent Attention to Detail
Time Management
Inbound and Outbound Calling
Team-Oriented and Cooperative
Administrative and Office Support
Establishing and Maintaining Customer Relationships
Multi-Line Phone Systems
Work History
07/2018 to Current
Service AdvisorMile One Automotive – Harrisburg, PA,
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Documented problems and corrective actions to maintain records.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Exhibited high energy and professionalism when dealing with clients and staff.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Recommended products to customers, thoroughly explaining details.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Effective liaison between customers and internal departments.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Entered orders into CDK computer database system.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
03/2016 to 07/2017
Dental AssistantNew York University – New York, NY,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Explained treatment procedures and instructed patients on home care guidelines.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared and arranged instruments, medications and required materials for dental procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
Documented patient dental health information, medical history and vital signs for future reference.
Staged tray for procedures by arranging dental instruments and equipment.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Used Softdent to document and maintain patient information and health background.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Prepared and positioned patients for procedures by [Action], clipping dental napkins and placing patient safety devices.
Provided diagnostic information by exposing and developing radiographic studies.
01/2015 to 03/2016
Dental AssistantNew York University – Brooklyn, NY,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sterilized rooms and prepped equipment and instruments for 25 procedures daily.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Explained treatment procedures and instructed patients on home care guidelines.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared and arranged instruments, medications and required materials for dental procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
Documented patient dental health information, medical history and vital signs for future reference.
Staged tray for procedures by arranging dental instruments and equipment.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Used Eaglesoft to document and maintain patient information and health background.
Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high level of accuracy.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Managed office schedules and calendars to coordinate administrative planning and execution.
Provided diagnostic information by exposing and developing radiographic studies.
Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
01/2011 to 01/2015
Customer Service CashierMccoy's Building Supply – El Paso, TX,
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Lifted up to 60 pounds at once and used forklift to move heavier loads.
Education
Expected in 06/2014 to to
High School Diploma: Cicero North Syracuse High School - Cicero, NY, GPA:
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