LiveCareer-Resume

service advisor resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable individual with well-developed skills, which includes great customer service resulting from a career spanning 1 year as a Service Advisor for ford motor company. Followed by 12 years manufacturing experience with robotics and heavy machinery in a mutitude of professions ranging from developing and creating paper to making medical grade silicone i am a very Decisive multi-tasker with drive to take on new opportunities with great a organization. I have great proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Customer Service
  • Excellent Communication
  • Performance Goals
  • Computer Skills
  • Data Processing
  • Attention to Detail
  • Product Training
  • Service Recommendations
  • Progress Reporting
  • Multitasking and Prioritization
  • Handling Customer Complaints
  • Creative Problem Solving
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Data Entry
  • Safe Machine Operation
  • Machine Operation
  • Material Handling
  • Materials Assembly
  • Production Documentation
  • Machine Setup and Shutdown
  • Micro Assembly
  • Product Assembly
  • Machine Setups
  • Equipment Calibration
  • Quality Inspections
Education and Training
Upper Perkiomen High School Pennsburg, PA Expected in 06/2012 High School Diploma : - GPA :
Western Montgomery Career Technology Center Limerick, PA, Expected in 06/2012 Certification : Environmental Design/ Botany - GPA :
Experience
The University Of Massachusetts Boston - Service Advisor
Boston, MA, 06/2022 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Handled telephone inquiries regarding appointments and work in process.
Blackstone Shooting Sports - Assistant Store Manager
Charlotte, NC, 06/2021 - 05/2022
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Formed and sustained strategic relationships with clients.
Arcosa, Inc. - Machine Operator
Clinton, IL, 06/2017 - 10/2020
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Verified production orders prior to starting set-up.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Monitored production line, watching for pile-ups or jams.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated work to staff, setting priorities and goals.
Dover Corporation - Production Worker
Auburn Hills, MI, 01/2013 - 05/2016
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Set up and operated production machinery according to company's specific standards and protocols.
  • Met or exceeded target for on-time customer shipments.
  • Unloaded and sorted products and transported items to proper locations.
  • Classified defects from finished orders for record tracking and statistics.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Monitored production line, watching for pile-ups or jams.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Used daily system logs to document production information, discussing issues with management.
  • Kept operations area neat and orderly to minimize obstacles.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Sorted and packaged products to prepare for processing or shipment.
  • Operated trucks, forklifts and lifts following safety protocols to minimize accidents.

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Resume Overview

School Attended

  • Upper Perkiomen High School
  • Western Montgomery Career Technology Center

Job Titles Held:

  • Service Advisor
  • Assistant Store Manager
  • Machine Operator
  • Production Worker

Degrees

  • High School Diploma
  • Certification

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