service advisor resume example with 7+ years of experience
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Baseer A. Claire is a sales representative with more than four years of experience in sales, hospitality, and management. Skilled in providing customer service and maintaining strong relationships with customers, he has helped his previous employers to build their client base and increase customer satisfaction by providing technical support before and after-sales. As a tech-savvy, analytical, and well-organized professional, Baseer has mastered how to efficiently respond to inquiries from clients, help them become loyal customers, and create new business opportunities. Baseer is proficient in conducting desk research and market analysis. He is passionate about stock trades, e-commerce, marketing, banking, programming, and technology. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
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- Create exceptional customer experiences at the dealership by effectively communicating and keeping customers informed about the progress of their vehicle repairs through monitoring the status of repair outputs
- Consistently maintain a CXI (customer satisfaction survey) average rating of 4.6 or above out of 5, through analyzing and acting upon data in the survey results
- Meet and exceed personal budget goals the service director sets monthly, showcasing a strong focus on achieving financial targets
- Identify through internet leads for hot cars that I would turn around and sell to meet budget set out
- Offer customers comprehensive knowledge and expertise to help them understand and approve work and estimates, fostering trust and confidence in the service provided
- Utilize well-maintained organizational skills to ensure smooth completion of vehicle repairs, minimizing errors and delays
- Calendar schedule, follow ups, due dates, reminders, appointments task, and monthly budget
- Ensure timely delivery of vehicles to customers and handle payment transactions professionally, resulting in smooth transactions and satisfied customers.
- Delivered exceptional customer service to guests at hotels and restaurants, ensuring a positive experience and meeting their needs
- Supervised a team of 5-10 valet attendants per shift, effectively managing their performance and ensuring smooth operations
- Proactively enhanced the customer experience through personalized service and attentiveness to clients' requirements
- Collaborated with Property Management to identify and implement improvements to parking services and guest experiences, contributing to overall customer satisfaction
- Demonstrated exceptional composure and problem-solving skills, handling overwhelming situations professionally and efficiently.
- Provided comprehensive technical and administrative support to the Service Manager, ensuring smooth operations and efficient service delivery
- Demonstrated proficiency in data management by accurately entering daily and monthly information into Excel, coordinating appointments, and updating customers on vehicle repairs
- Cultivated strong client relationships through effective communication and a commitment to delivering high-quality service within established deadlines
- Collaborated with the Service Manager to identify, recommend, and implement process improvements and enhancements, contributing to increased efficiency and customer satisfaction
- Successfully handled special projects and additional assigned duties, showcasing adaptability and a willingness to go above and beyond.
Dacula High School - Dacula, GA
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Resume Overview
School Attended
- Dacula High School
Job Titles Held:
- Service Advisor
- Parking Attendant Supervisor
- Internal Service Advisor
Degrees
- High School Diploma
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