Hardworking and reliable ROI Specialist with strong ability in medical records and HIPAA. Offering customer service, unsupervised stand alone work ethics and various computer software, multiple phone line ,date entry and attention to customer privacy. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Service estimates
Call center experience
Records maintenance
Records management
Medical recordkeeping
Problem resolution
Organization
MS Office
Communications
First Aid/CPR
Planning and coordination
Relationship development
Project organization
Administrative support
Security systems
Customer service
Insurance billing
Education and Training
Virginia College - BirminghamBirmingham, ALExpected in 09/2013 – –Bachelor of Science:HIM - GPA:
Virginia College - BirminghamBirmingham, ALExpected in 09/2009 – –Associate of Science:HCR - GPA:
Experience
Germain - Service Advisor Dublin, OH, 08/2020 - Current
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Recommended additional, useful services to customers, which helped to increase overall sales.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Determined accurate prices for automotive services, customer services, consistently searching for deals and best prices for customers.
Answered numerous daily phone calls.
Nemours Foundation - ROI Specialist Lakeland, FL, 01/2020 - 08/2020
Extracted data from various reporting systems to implement key operational changes.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered numerous calls per daily to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Set up patient charts and documented information in various company software.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Logged all requests for medical records into spreadsheets.
Entered patient insurance, demographic and health information into software and confirmed records.
Disseminated information to correct department, individual or outside location.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Nemours Foundation - ROI Specialist Seaford, DE, 01/2015 - 12/2019
Set up patient charts and documented information in various company software.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Logged all requests for medical records into spreadsheets.
Entered patient insurance, demographic and health information into software and confirmed records.
Streamlined day-to-day office processes to meet long-term goals.
Disseminated information to correct department, individual or outside location.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Nemours Foundation - ROI Specialist Vero Beach, FL, 01/2005 - 12/2015
Assessed requisitions each month to ensure accuracy and reconciled transactions.
Extracted data from various reporting systems to implement key operational changes.
Logged all requests for medical records into spreadsheets.
Entered patient insurance, demographic and health information into software and confirmed records.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Streamlined day-to-day office processes to meet long-term goals.
Disseminated information to correct department, individual or outside location.
Set up patient charts and documented information in various company software.
Determined and implemented techniques to improve medical records retrieval process.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
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