Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and reliable ROI Specialist with strong ability in medical records and HIPAA. Offering customer service, unsupervised stand alone work ethics and various computer software, multiple phone line ,date entry and attention to customer privacy. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Service estimates
  • Call center experience
  • Records maintenance
  • Records management
  • Medical recordkeeping
  • Problem resolution
  • Organization
  • MS Office
  • Communications
  • First Aid/CPR
  • Planning and coordination
  • Relationship development
  • Project organization
  • Administrative support
  • Security systems
  • Customer service
  • Insurance billing
Education and Training
Virginia College - Birmingham Birmingham, AL Expected in 09/2013 Bachelor of Science : HIM - GPA :
Virginia College - Birmingham Birmingham, AL Expected in 09/2009 Associate of Science : HCR - GPA :
Experience
Germain - Service Advisor
Dublin, OH, 08/2020 - Current
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Determined accurate prices for automotive services, customer services, consistently searching for deals and best prices for customers.
  • Answered numerous daily phone calls.
Nemours Foundation - ROI Specialist
Lakeland, FL, 01/2020 - 08/2020
  • Extracted data from various reporting systems to implement key operational changes.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered numerous calls per daily to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Set up patient charts and documented information in various company software.
  • Pulled patient records and transferred information to appropriate parties.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Logged all requests for medical records into spreadsheets.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Disseminated information to correct department, individual or outside location.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Nemours Foundation - ROI Specialist
Seaford, DE, 01/2015 - 12/2019
  • Set up patient charts and documented information in various company software.
  • Pulled patient records and transferred information to appropriate parties.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Logged all requests for medical records into spreadsheets.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Disseminated information to correct department, individual or outside location.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
Nemours Foundation - ROI Specialist
Vero Beach, FL, 01/2005 - 12/2015
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.
  • Extracted data from various reporting systems to implement key operational changes.
  • Logged all requests for medical records into spreadsheets.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Pulled patient records and transferred information to appropriate parties.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Disseminated information to correct department, individual or outside location.
  • Set up patient charts and documented information in various company software.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Virginia College - Birmingham
  • Virginia College - Birmingham

Job Titles Held:

  • Service Advisor
  • ROI Specialist
  • ROI Specialist
  • ROI Specialist

Degrees

  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: