LiveCareer-Resume

service advisor resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Poised individual with well-developed skills, which include [Skill] and [Skill] resulting from career spanning [Number] years working as Service Advisor for [Type] company. Decisive multi-tasker with drive to take on new opportunities with great organization.

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in [Skill] and [Skill]. Highly knowledgeable in latest information concerning [Area of expertise].

Determined professional effectively talented in [Skill] and [Skill]. Considered valuable member of any team and driven to work hard. Seeking Service Advisor position where outstanding expertise can be used to help company boost success to broader heights.

Motivated individual promoting well-rounded skill set including [Skill] and [Skill]. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position within [Type] vertical sector.

Skills
  • Records management
  • Data entry
  • Call Center Operations
  • Records maintenance
  • Service estimates
  • Product organization
  • Freight operations
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Business development understanding
  • Direct sales
  • Route management
  • Contract development
  • Senior leadership support
  • Store maintenance
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Report generation
  • Conflict mediation
  • Quality control
  • Stockroom procedures
  • High-energy attitude
  • Promotional support
  • Customer relations
  • Quality assurance controls
  • Project management abilities
  • Materials transport
  • Fleet dispatching
  • In-store support
  • Employee coaching
  • Credit card payment processing
  • Performance Goals
  • Attention to Detail
  • Service Recommendations
  • Documentation and Reporting
  • Listening Skills
  • Product Training
  • Computer Skills
  • Multitasking and Organization
  • Customer Service
  • Excellent Communication
  • Team Collaboration
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Transaction Processing
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
Education and Training
Stafford Senior High School Fredericksburg, VA Expected in 1993 High School Diploma : - GPA :
Experience
Pedder Auto Group - Service Advisor
Hemet, CA, 04/2020 - 08/2020
  • Answered phone calls and responded to questions and concerns.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Consulted with clients to outline options and obtain permission to proceed with service.
Via Mobility Services - Detailer
Boulder, CO, 01/2016 - 05/2020
  • Vacuumed car interiors to remove dirt and debris.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Washed wide range of vehicles each day.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Applied wax to auto body and wiped and buffed surfaces to prevent oxidation.
  • Served clients with on-site detailing services at businesses and homes.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Verified attachment of proper stickers and plates to establish status of vehicle.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
  • Scrubbed, scraped and sprayed equipment and vehicles to remove build-up.
  • Restored and conditioned equipment with thorough cleaning, lubrication and maintenance.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Western States Cat - Parts Delivery Driver
Meridian, ID, 05/2017 - 12/2019

Sort and Deliver parts

  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.
  • Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
  • Delivered and picked up merchandise such as auto parts, tires and accessories.
  • Planned efficient routes in order to meet daily demands.
  • Picked up unused or defective parts from customers.
  • Collected payments from customers and checked parts for accuracy by comparing to invoice description.
  • Checked merchandise for damage and labeling.
  • Collected and documented customer payments.
Iron Mountain - Mover
Bismarck, ND, 09/2002 - 05/2006
  • Walked through customer sites with checklists to verify job completion.
  • Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to [Number] pounds.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated power tools and special machinery to move, pick up and store products.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Moved over [Number] customer boxes weighing up to [Number] lbs to and from trucks.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Protected company inventory by maintaining and organizing storage areas.
  • Secured items in truck by strapping over protective padding.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Palletized boxes to increase movement and shipment efficiency.
  • Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
  • Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
  • Provided knowledgeable, speedy service and responded promptly to over [Number] daily customer requests.
  • Inspected packages per shift to determine product or package damage.
  • Drove truck safely to deliver items in original condition to destination.
  • Planned and followed most direct route to save time and mileage on company trucks.
  • Wrote and followed quality and service standards for box packing and maintained [Number]% customer satisfaction rates.
  • Transported more than [Number] materials pallets between storage and production areas each day.
  • Transported furniture and up to [Number] boxes using hand truck.
  • Received payments with up to $[Amount] for services and kept detailed documentation.
  • Improved loading times by [Number]% by effectively redesigning protocols and procedures.
  • Designed checklists to double-check and ensure job completion on over [Number] sites.
  • Managed up to [Number] personnel spread across [Number] teams.
  • Communicated information to customers regarding shipping times, insurance options and delivery costs.

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Resume Overview

School Attended

  • Stafford Senior High School

Job Titles Held:

  • Service Advisor
  • Detailer
  • Parts Delivery Driver
  • Mover

Degrees

  • High School Diploma

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