service advisor resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Comprehensive detail-oriented Claims Director dedicated to quality investigation, adjustment and supervision of diverse cases, developing comprehensive claims reports, delivering accurate assessments of questionable claims and working within the corporate structure to resolve even the most difficult claims. Knowledgeable and dedicated customer service professional with extensive experience in Transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Business Development
  • Staff Management
  • Operational improvement
  • Customer service
  • MS Office
  • Relationship building and management
  • Process improvement
  • Training development
  • Conflict resolution
  • Claims Adjuster
  • Claims Processing
  • Claims Knowledge
  • Negotiation and mediation skills
  • Estimating Accuracy
  • Excellent Communication
  • Microsoft Outlook
  • Strong Analytical and Problem-Solving Skills
  • Operational Efficiency
  • Warranty Claims Process Management
  • Critical Thinking
  • Inbound and Outbound Calling
  • Calm and Professional Under Pressure
Inglewood High School Inglewood, CA Expected in 06/1990 High School Diploma : - GPA :
Associated Technical College Los Angeles, CA Expected in : Telecommunications - GPA :
Grambling State University Grambling, LA Expected in : Business Management - GPA :
Work History
Principle Auto - Service Advisor
San Antonio, TX, 11/2020 - 08/2022
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75%.
  • Processed 20-25 invoices each day and emailed documentation to clients followed up with call.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Documented problems and corrective actions to maintain records.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Kemper - Director of Claims Operations
Canton, MS, 04/2016 - 05/2020
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol.
  • Protected company assets with strategic risk management approaches.
  • Evaluated Warranty applications against outline specifications to approve, reject or recommend adjustments files.
  • Engaged employees in business processes with positive motivational techniques.
  • Recruited, interviewed and trained 10+ employees and implemented mentoring program to promote positive feedback and engagement.
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated customer issues and boosted retention rates.
  • Reviewed and edited warranty standard operation procedures to promote efficiency and accuracy.
S&ME Inc. - Environmental Driller
City, STATE, 08/2013 - 03/2016
  • Operated drilling rigs and inspected before and after use to maintain functionality and safety
  • Monitored, executed and documented drilling operations on conventional jack-up rigs and cyber-rigs
  • Determined accurate angles and depths before drilling or giving instructions
  • Monitored employee safety and coached workers on safety standards and procedures to prevent injuries
  • Led, managed and supervised 10 drilling contractors and service company personnel in daily drilling operations, including well construction and well test operations
  • Performed tool inventories and purchased more
Saedacco - Environmental Driller Operator
City, STATE, 01/2009 - 07/2013
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties
  • Calibrated, tested, and adjusted machine settings or controls in preparation for drilling operations
  • Communicated with system operators to regulate factors such as line voltages and frequencies
  • Supported management decision-making by compiling operational and production data into daily logs
  • Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance
  • Completed work according to schedule and helped struggling team members
  • Assisted technicians in machine handling and set up
  • Cleaned, inspected and lubricated machinery within assigned area
  • Changed out tools and dyes to complete various tasks
  • Increased customer satisfaction by resolving environmental drilling issues
  • Resolved 75% problems, improved operations and provided exceptional client support

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Resume Overview

School Attended

  • Inglewood High School
  • Associated Technical College
  • Grambling State University

Job Titles Held:

  • Service Advisor
  • Director of Claims Operations
  • Environmental Driller
  • Environmental Driller Operator


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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