service advisor resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Results-oriented offering diverse experience across sales, management, operations, production scheduling, and procurement. Skilled in building loyal, long-term relationships with customers to drive growth and recurring revenue. Driven, outgoing and enthusiastic leader able to manage and motivate various types of employees. Considered strong communicator and known for establishing successful customer relationships, high- energy, successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Authorized to work in the US for any employer

  • Troubleshooting and problem solving Customer relationship management
  • Dedicated Communication improvements
  • Goal attainment Invoice processing
  • Management Team leadership
  • Quality assurance controls Consultative sales
  • Delegation Retail Operations Management
  • Analytical Customer service
  • Relationship building Business Administration
  • Flexible Detail quality control
  • Client relationships Cars inspection
  • Call Center Operations
  • Data entry
  • Service estimates
  • Records maintenance
  • Conflict mediation
  • Quality control
  • Schedule mastery
  • Direct sales
  • High-energy attitude
11/2019 to Current
Service Advisor Carmax, Inc. Sicklerville, NJ,
  • I’m currently a service at a Ford dealership, I’ve been there for two years now
  • A few crucial responsibilities of my job include greeting customers, listening to their concerns, and building a solid lasting relationship
  • Following up with them while vehicle’s in the shop
  • This can be through the phone, e-mails or text
  • Provide a friendly comfortable environment
  • Explain the "what", and " why" and provide clear and honest estimate
  • Under promise and over deliver
  • Problem solving
  • Provide the best first and last impression
04/2019 to 11/2019
Account Coordinator Deluxe Entertainment Home Office, AZ,
  • Communicated with customers when issues arose to inform regarding problem resolution
  • Provided an exemplary level of service to clients to maintain and extend the relationships for the future
  • Contacted the proper individuals when issues required escalation
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
02/2019 to 04/2019
Operations Manager Catholic Charities Riverview, FL,
  • Collaborated with person team to improve tracking and work issue logging
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Managed day-to-day operations, including supervision and assignment delegation for member team
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
  • Established work priorities to meet contractual obligations for schedule and installations
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Fostered strong relationships with customers and maintaining communication
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
06/2017 to 02/2019
Restaurant Manager Loews Hotels Miami Beach, FL,
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Ensured proper cleanliness was maintained in all areas of bar and front of house
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Developed and maintained exceptional customer service standards
  • Worked closely with owners, chef and cooks to determine menu plans for special events or occasions.
Education and Training
Expected in 06/2017 to to
Bachelor's: English Language And Literature
University of Mustapha Stambouli - Algeria,
Native/ Bilingual

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Resume Overview

School Attended

  • University of Mustapha Stambouli

Job Titles Held:

  • Service Advisor
  • Account Coordinator
  • Operations Manager
  • Restaurant Manager


  • Bachelor's

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