Explained amount for expected services and provided detailed answers to customer questions.
Delivered service and support to each customer, paving way for future business opportunities.
Informed customers about all product lines and services offered by company.
Trained new employees on procedures and policies to maximize team performance.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
08/2007 to 01/2010
Sales ConsultantThe Body Shop – San Diego, CA,
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
06/1999 to 05/2006
Sales RepresentativeD.R. Horton, Inc. – Cincinnati, OH,
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
09/1994 to 05/1999
Customer Relations Officer/Sales ConsultantNelson Honda/Dodge – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Leadership
Trainer
Self Motivated
Customer Relation
High Energy Attitude
Employee Coaching
Data Entry
Team Oriented
Detail Oriented
People Oriented
Education and Training
Expected in to to
High School Diploma: Mark Keppel High School - Alhambra, CA GPA:
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