service advisor resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To obtain a professional career position in which I can use my skills and experience to the fullest, and contribute to the growth of the Company; A position that will challenge me, increase my knowledge and skills, and further my potential success.

  • Policy execution
  • Customer relationships
  • Team development
  • Mentoring and coaching
  • Loss prevention
  • Dependable and reliable
  • Product organization
  • Time management
  • Employee scheduling
  • Excellent time management
  • Team leadership
  • Flexible
  • Multitasking and prioritization
  • Credit card payment processing
  • Customer relations
Work History
01/2019 to Current
Service Advisor H&H Chevrolet Lincoln, NE,
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Took full advantage of upsell opportunities with new and potential customers, resulting in revenue generation.
  • Ranked as most effective in customer service out of 8 representatives.
04/2016 to 12/2018
Counter Agent State Of North Dakota Carrington, ND,
  • Delivered updated and accurate information in response to guest inquiries.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Reviewed daily sales transactions and analyzed for errors.
10/2014 to 10/2016
Custodial Staff Getgo Hermitage, PA,
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Wiped down various surfaces, using approved cleaning products to prevent growth of bacteria and viruses.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
10/2012 to 10/2015
Assistant Store Leader Royal Farms City, STATE,
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Recruited individuals with talent, drive and experience to add dimension to organization
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Kept store properly maintained to specific corporate standards.
  • Coached employees to help each reach true potential and grow skill sets.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Maintained open door policy to help employees feel comfortable voicing concerns at any time.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Received orders via phone, mail, fax and internet daily.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Communicated effectively with members of public in often crowded and noisy environments.
Expected in 5 2013
High School Diploma:
North County High School - Linthicum Heights, MD,
Express Certified 2019 at Sport Honda SERVSAFE Certified as of 2014 - 2019 Certification that is required by the State of Maryland in order to serve food as a manager.

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Resume Overview

School Attended

  • North County High School

Job Titles Held:

  • Service Advisor
  • Counter Agent
  • Custodial Staff
  • Assistant Store Leader


  • High School Diploma

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