service advisor resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am a business professional with successful experience working in different areas of the retail industry to include Information Technology (IT), Human Resources (HRIS Programmer), Automotive (Service Advisor), Mail (Owner/Manager), and Embroidery (Owner/Manager).
Proficient [job title] looking for an opportunity to use my knowledge and experience to help grow a [job category] company.
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Hard-working, entry-level [job title], looking to apply my education and experience to a job in [job category]. Areas of proficiency include [skills].
Competent [Job Title] equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field.
  • Customer Support
  • Employee Support
  • Consulting
  • Trouble-shooting
  • Problem-solving
  • Self-starter
  • Typing (70 wpm)
  • General Office Skills
  • Familiar with Microsoft Products
  • Product Support
  • Documentation
  • Goal Oriented
  • POS System
  • Store opening and closing procedures
  • Accurate cash handling
  • Store operations
  • Reliable
  • Flexible Schedule
  • Report Management
  • Management Support
  • Installed/Updated Software/Hardware on PC's
  • Entrusted with Confidential data and information
  • Provided consultation between IT/System Users
  • Implementation
  • Training
  • Visual FoxPro
  • FoxPro/dBase
  • Programming
  • PGP Encryption
  • SQL Server 2000
  • T-SQL
  • Stored Procedures
  • Data Extraction
  • Data Manipulation
  • Data Conversion
  • Design

Wrote a Retail Importer System in which daily transactional data was extracted from multiple text files to tables from over 800 stores in multiple states.  This process ran daily and ensured that management was able to generate accurate reports in order to make more informed business decisions, and based on the progress of the company's sales, what needed to be done, if anything, to increase sales for the continued future growth of the company.
Automated and created Scan forms for the Human Resources benefit's open-enrollment process which included a routine that checked for discrepancies in data resulting from the inaccurate input from each employee's scan form provided by the company.  This process resulted in 100% accurate results prior to the data being up uploaded into the main system.  It also ensured that each employee received the correct benefits that they were entitled to and provided a report to each employee of the system showing their past benefits as compared to their new benefits and included a cost comparison.
03/2014 to 06/2014 Service Advisor H&H Chevrolet | Springfield, MO,
  • Service Advisor for an Automotive Dealership.
  • Documented customer concerns via an iPad Air Tablet for their vehicle(s) and forwarded them to the appropriate technicians for resolution.
  • Provided additional sales to customers based on recommended services needed in order to maintain their vehicle at optimal performance.
02/2012 to 04/2013 Owner/Manager Coherent Corp | Sunnyvale, CA,
  • Owned and operated a Mail Retail business and its POS system where customers were provided a place to mail their packages which included other services such as packaging, purchasing postage, and shopping for mail-related items for shipping/mailing.
01/2011 to Current Owner/Manager Shooting Star Custom Embroidery | City, STATE,
  • Own and operate an Embroidery business to include creating, designing, digitizing, and embroidering logos and other designs.
  • Created a website to promote sales of new items.
02/2001 to 06/2010 Sr. Programmer Analyst Tuesday Morning Inc | City, STATE,
  • Responsible for reviewing, analyzing, designing, writing/coding, testing, supporting, documenting, and modifying/maintaining an in-house Human Resource Information System to include Compensation, Benefits (Open Enrollment), Affirmative Actions, and Employee Relations applications.
  • Wrote a Retail Importer System in which daily transactional data was extracted from multiple text files to tables from over 800 stores in multiple states which was used by management for business decisions.
  • Consulted and advised Human Resources personnel as well as other departments to define their business information reporting needs.
  • Managed the development of new information system reports for applications through writing, listing, modifying, and documenting procedures.
  • Documented procedures and provided training for management and employees.
  • Generated ad-hoc reports per management requests.
  • Provided training and support to system users.
Expected in to to Bachelor of Business Administration | University of North Texas, Denton, TX GPA:
Minor in Administrative Management
  • POS System Software
  • Visual FoxPro Software
  • FoxPro/dBase Software
  • Microsoft Products (Excel, Word, Outlook)
  • Organizational skills
  • Problem Solver
  • Detail Oriented

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • Service Advisor
  • Owner/Manager
  • Owner/Manager
  • Sr. Programmer Analyst


  • Bachelor of Business Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: