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Service Advisor Resume Example

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SERVICE ADVISOR
Professional Summary

Hardworking Customer Service Representative with 15 years of experience. Trained in project and time management with extensive knowledge of automobiles and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Invoicing
  • Scheduling
  • Sales
  • Sales Goals
  • Client Needs Assessment
  • Invoice Processing
  • Appointment Setting
  • Customer Complaint Resolution
  • Vehicle Maintenance
  • Vehicle Inspection
  • Insurance Knowledge
  • Excellent Customer Service Skills
  • Customer Service AwarenessAwareness
  • Effective Communication Skills
  • Time Management
  • Self Initiative

Work History
Service Advisor04/2020 to Current
DUBLIN FORD LINCOLN, Dublin, GA
  • Handled customer issues with confidence, using knowledge to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Trained staff on operating procedures and company services.
Service Advisor03/2015 to 04/2020
Dublin Nissan, Dublin, GA
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Office Assistant10/2005 to 04/2011
Meadows Paint And Body Shop, Sandersville, GA
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Answer Multiple calls
  • Assessed auto damage to vehicles and provided customers with estimate
  • Provided information to insurance companies needed for claims
Dental Assistant01/2001 to 03/2005
Dr. Victor Etheridge D.M.D., Sandersville, GA
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
High School Diploma: : 05/2002
Washington County High School - Sandersville, GA
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Resume Overview

Companies Worked For:

  • DUBLIN FORD LINCOLN
  • Dublin Nissan
  • Meadows Paint And Body Shop
  • Dr. Victor Etheridge D.M.D.

School Attended

  • Washington County High School

Job Titles Held:

  • Service Advisor
  • Office Assistant
  • Dental Assistant

Degrees

  • High School Diploma : 05/2002

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