LiveCareer-Resume

service advisor resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Customer relations
  • Schedule mastery
  • Conflict mediation
  • Records management
  • Service estimates
  • In-store support
  • High-energy attitude
Experience
Service Advisor, 05/XXX5 - Current
Holz Motors Franklin, WI,
  • Detailed operations, expected changes and typical duration of service to customers.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Built long-term relationships with clients through effective selling, dynamic response and product knowledge.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Safety and Security Coordinator, 12/XXX0 - 04/XXX2
Hitachi Harrodsburg, KY,
  • Investigated safety incidents and drafted reports detailing results.
  • Trained new and current employees on ways to reduce incidents and eliminate hazards.
  • Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
  • Made recommendations to company policies and overall culture to improve worker safety.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.
  • Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
  • Developed company safety plans to reduce safety problems and associated expenses.
  • Provided line employees, managers and company leaders with detailed information about successful safety plans.
  • Created and compiled all safety training procedures into manuals to disseminate to all staff members.
  • Guided trainings on safety initiatives, active shooter and emergency management procedures.
Police Officer, 11/1998 - 06/2006
Highmark Inc. Pleasant Hills, PA,
  • Investigated criminal and traffic offenses.
  • Managed investigations and prepared criminal cases for court.
  • Apprehended suspects, prepared case reports and testified in courtroom hearings.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Adhered to all safety protocols and properly handled all equipment, weapons and materials.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Served active warrants and subpoenas.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Assisted local and federal agencies in criminal investigations.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Wrote, reviewed and approved reports entered in county database.
  • Responded to civil unrest, search and rescue operations.
  • Assessed crime scenes upon arrival and secured areas.
  • Provided training on gang-related issues, firearms, defensive driving and other related police topics to newly hired officers.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Conducted field sobriety tests and used portable breathalyzers to perform tests.
  • Fostered rapport with school personnel and students to build trust and cultivate communication.
  • Gathered preliminary investigation information as first responder to crime scenes.
  • Liaised with school counselors and administrators regarding juvenile offenders.
  • Shortened criminal investigation lead time while executing operational protocols for criminal and non-criminal violations.
Police Officer, 06/1995 - 10/1998
Highmark Inc. Reading, PA,
  • Investigated criminal and traffic offenses.
  • Managed investigations and prepared criminal cases for court.
  • Apprehended suspects, prepared case reports and testified in courtroom hearings.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Adhered to all safety protocols and properly handled all equipment, weapons and materials.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Served active warrants and subpoenas.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Assisted local and federal agencies in criminal investigations.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Wrote, reviewed and approved reports entered in county database.
  • Responded to civil unrest, search and rescue operations.
  • Assessed crime scenes upon arrival and secured areas.
  • Provided training on gang-related issues, firearms, defensive driving and other related police topics to newly hired officers.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Conducted field sobriety tests and used portable breathalyzers to perform tests.
  • Gathered preliminary investigation information as first responder to crime scenes.
  • Shortened criminal investigation lead time while executing operational protocols for criminal and non-criminal violations.
Education and Training
Master of Science: Public Administration, Expected in 05/XXX4
-
University of Phoenix - Tempe, AZ
GPA:
Status -
Bachelor of Science: Criminal Justice, Expected in 12/1994
-
Metropolitan State University of Denver - Denver, CO
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • Metropolitan State University of Denver

Job Titles Held:

  • Service Advisor
  • Safety and Security Coordinator
  • Police Officer
  • Police Officer

Degrees

  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: