LiveCareer-Resume

sephora beauty advisor chat customer service agent resume example with 2+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional summary

Passionate leader with 5+ years' in customer service, inventory management, team management and financial technolgy. Enthusiastic about accurately handling time-sensitive task and minimizing wait times. Excited to collaborate with the business units to provide world class service to customers and business partners.

Education and Training
Expected in 07/2016 to to High School Diploma | Hialeah High School, Hialeah, FL GPA:
Knowledge and Skills
  • Multitasking and Prioritization
  • Written and Verbal Communication
  • Attention to Detail
  • Customer Service
  • Software Troubleshooting
  • De-escalation Techniques
  • Credit card processing
  • Excellent listening skills
  • Billing support
  • Upselling Retail/Merchant Support
  • Data Entry
Languages
Spanish:
Professional
Negotiated:
English:
Native/ Bilingual
Negotiated:
Experience
02/2022 to 06/2022 Sephora Beauty Advisor Chat Customer Service Agent Aimbridge Hospitality | Sunnyvale, CA,
  • Provide highest level of customer service daily for the company.
  • Managed high-volume of inbound and outbound customer calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Coordinated with management to maintain knowledge of policies and new offerings.
  • Assisted with new patient registration and appointment scheduling.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
09/2020 to 01/2021 Front Desk/Esthetician Wts International, Inc. | Petoskey, MI,
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Completed basic bookkeeping and document filing.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Increased profitability and revenue by generating $8000 in sales.
12/2017 to 02/2020 Assistant Front Desk Manager Bikini Hostel | City, STATE,
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Entered time and attendance logs in preparation for payroll.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Supervised daily operations of hotel front desk in absence of manager.
04/2018 to 11/2019 Front Desk Receptionist Massage Envy Spa | City, STATE,
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Suggested membership programs for frequently returning customers.
  • Organized online bookings and processed online payments using Millaniel .
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
Activities and Volunteer
  • Tutor computer students
  • Assist area school corporation with computer updates

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Hialeah High School

Job Titles Held:

  • Sephora Beauty Advisor Chat Customer Service Agent
  • Front Desk/Esthetician
  • Assistant Front Desk Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: