sephora beauty advisor chat customer service agent resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional summary

Passionate leader with 5+ years' in customer service, inventory management, team management and financial technolgy. Enthusiastic about accurately handling time-sensitive task and minimizing wait times. Excited to collaborate with the business units to provide world class service to customers and business partners.

Education and Training
Expected in 07/2016 to to High School Diploma | Hialeah High School, Hialeah, FL GPA:
Knowledge and Skills
  • Multitasking and Prioritization
  • Written and Verbal Communication
  • Attention to Detail
  • Customer Service
  • Software Troubleshooting
  • De-escalation Techniques
  • Credit card processing
  • Excellent listening skills
  • Billing support
  • Upselling Retail/Merchant Support
  • Data Entry
Native/ Bilingual
02/2022 to 06/2022 Sephora Beauty Advisor Chat Customer Service Agent Aimbridge Hospitality | Sunnyvale, CA,
  • Provide highest level of customer service daily for the company.
  • Managed high-volume of inbound and outbound customer calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Coordinated with management to maintain knowledge of policies and new offerings.
  • Assisted with new patient registration and appointment scheduling.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
09/2020 to 01/2021 Front Desk/Esthetician Wts International, Inc. | Petoskey, MI,
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Completed basic bookkeeping and document filing.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Increased profitability and revenue by generating $8000 in sales.
12/2017 to 02/2020 Assistant Front Desk Manager Bikini Hostel | City, STATE,
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Responded to guest reviews on TripAdvisor, and other websites typically within 48 hours.
  • Entered time and attendance logs in preparation for payroll.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Supervised daily operations of hotel front desk in absence of manager.
04/2018 to 11/2019 Front Desk Receptionist Massage Envy Spa | City, STATE,
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Suggested membership programs for frequently returning customers.
  • Organized online bookings and processed online payments using Millaniel .
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
Activities and Volunteer
  • Tutor computer students
  • Assist area school corporation with computer updates

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Resume Overview

School Attended

  • Hialeah High School

Job Titles Held:

  • Sephora Beauty Advisor Chat Customer Service Agent
  • Front Desk/Esthetician
  • Assistant Front Desk Manager
  • Front Desk Receptionist


  • High School Diploma

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