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Senior Technical Analyst (Voice of the Customer) Resume Example

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SENIOR TECHNICAL ANALYST (VOICE OF THE CUSTOMER)
Professional Summary

I am a detailed-oriented professional that places high value in a stable and structured environment. I am willing to step outside of the box when it creates value for the team.

Skills
  • Alert and aware
  • Teambuilding
  • Reliable and trustworthy
  • Structured and composed
  • Excellent mediating skills
  • Focused and VIgilant
Work History
Senior Technical Analyst (Voice of the Customer), 08/2018 to Current
Company Name –City, State
  • Performed troubleshooting and diagnostics of network equipment, servers, terminals, personal computers, printers, cabling, related software products.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors, CIO and CNO to locate replacement components and resolve advanced problems.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
  • Participating in meetings, committees and continuing education to improve individual, departmental and organizational performance
Tier 1 NOC Operator, 11/2017 to 08/2018
Company Name – City, State
  • Working as Tier1 operator at the NOC: I guide technician on installing internet, configure or reconfigure the Circuits, answer call from customers and help them with: Internet, WiFi, vCast, TV, and phone problems everyday while working with a tech.
  • Communicated with carrier, third party, and vendor to fix problems our client(s) are having that is not related to us.
  • Worked with Vselect and Outlook to send emails to concerned parties and to document everything that happens.
  • Field Tech, Networking, Imaging, Hardware/Software Installs.
  • I was part of the team that installed all the computers in Birmingham school district in the summer of 2017.
  • Our role was to deploy computers, laptops, and iPods to the correct school and install them and make sure that everything is functioning normal.
  • We also had to make sure that the internet was working on the computers, printers, and phones.
  • If it was not, we had to troubleshoot/configure the router and test it again.
  • I knew the basic of OSI so there was not a lot of problems we fixed every issues that we came across.
  • I have taken many roles in the company: Using Iprovision 2.0 and USB drives to clean and reimage iPods and computers, wire computer carts and engrave names on laptops all the way to driving a 13” truck, when many of my coworker refused or could not drive it.
  • My work was faster and cleaner than many of my coworkers.
  • Our clients have complimented me for the good work I was doing and told my supervisor about it.
  • They were happy and satisfied with my work.
  • Since I joined Macprofessionals, I have increase the pace of work at least 10% in all the arias that I have worked on.
  • Even my boss gave me a pay increase after a month of being there.
  • I strive for excellence in everything I do.
  • I will continue to do so and keep adding value to any company that I work for.
  • My coworkers appreciated my work ethic and my style of work and I was a valuable member of the team.
HR Assistant, 04/2014 to 11/2017
Company Name – City, State
  • I provided administrative support to the HR director on all personnel matters and assists with payroll processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Arrange conferences, meetings, and travel reservations for office personnel.
  • Complete forms in accordance with company procedures.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Mail newsletters, promotional material, and other information.
  • Supervise other clerical staff, and provide training and orientation to new staff.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Save the company a lot of money by fixing many computers and electronic related problems.
Education
Bachelor Degree: Computer Information System (CIS), BusinessMarygrove College - City, State
GPA: 3.35
Additional Information
  • System and data analysis I did a system and data analysis for Biomed Specialty pharmacy LLC. My analysis helped them find a better system to use for their patient data storage. I save them time, money, and help them avoid losing files in their system and not knowing how to find it or who stored it in the first place. The fist system they were using was not that reliable anybody with the password can get into the system and change anything.
Accomplishments

I did a system and data analysis for Biomed Specialty pharmacy LLC.

My analysis helped them find a better system to use for their patient data storage. I save them time, money, and help them avoid losing files in their system and not knowing how to find it or who stored it in the first place.

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Resume Overview

School Attended

  • Marygrove College

Job Titles Held:

  • Senior Technical Analyst (Voice of the Customer)
  • Tier 1 NOC Operator
  • HR Assistant

Degrees

  • Bachelor Degree : Computer Information System (CIS), Business

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