Senior Technical Analyst Resume Example HCA Healthcare Inc.

SENIOR TECHNICAL ANALYST

Professional Summary

A detail-driven, process-guided, technical professional who is passionate about implementing and supporting products and services to improve performance and produce results. Successfully delivers numerous multi-stakeholder initiatives, while mitigating risk and ensuring all objectives are defined and met. Inspires and efficiently mobilizes teams to the benefit of customers with clear interpersonal communication, inclusive leadership practices, and proactive, preventative problem management.

https://www.linkedin.com/in/sarahdepass

Skills

Scope Management – Define requirements, deliverables, milestones, and resources to ensure the plan and work is accurate, efficient, and without waste
Schedule Management – Develop and maintain a project plan with tasks; track planned dates and compare to actual dates; provide metrics for measurability and predictability
Budget Management – Plan and track fiscal requests from statement/scope of work, bill of materials, and quotes to purchase orders, invoices, and other budgetary needs for the duration of the work
Resource Management – Assemble and facilitate teams to plan, build, and implement technical solutions to meet objectives on schedule; success is based on prioritization of work and removing obstacles that may add risk

Relationship Management – Inform and consult with stakeholders regularly to provide visibility to accomplishments and trajectory while establishing an avenue to confirm alignment with business goals
Vendor Management – Request statements of work, bill of materials, and other documentation ahead of work; set expectations and hold vendors accountable for requirements communication during and after completion of work
Communication – Provide status reports to business owners and stakeholders and clearly communicate accomplishments and risks at a high level
Risk & Issue Management – Identify, document, and resolve issues and risks efficiently and transparently; communicate, escalate, and portray criticality of issues and risks appropriately and in line with processes

Work History

Senior Technical Analyst / / HCA Healthcare Inc. - Asheville, NC / 10.2019 - Current

Trained in Contact Center, specifically working with the health system's Care Access Center teams; performing discovery work and configuring intricate work-from-home setup, including configuration within applications such as UCCE, Calabrio/Calabrio One, and updating SQL server database
Became proficient in using Cisco Unity to set up voicemail boxes and link them to LDAP as well as build out Alternate Extensions to streamline the end-user's voicemail experience
Gained experience in Call Manager to program phones (wireless and wired) and soft phones, update/verify changes to Music on Hold across multiple clusters, perform route changes within SME to accommodate call flow, and respond to requests and resolve incidents as they arise
Developed competency with XMedius electronic faxing platform, including configuring SendFax and Phone Books on end-user devices
Improved familiarity with command sequences on a switch, including checking and changing VLANs

Technical Delivery Manager / / Mission Health - Asheville, NC / 06.2017 - 10.2019

Led the technical delivery and enterprise-wide implementation of a secure badge-tap printing and fax solution across the health system, resulting in a significant cost savings (approximately $1.2M in the first year), ensuring HIPAA compliance, and producing measurable improvements in clinical workflow
Coordinated multiple vendors and team of UC Engineers to create proof of concept and develop plan for testing and upgrading disparate versions of XMedius electronic fax servers to one, supported-version instance across the enterprise—included system-acceptance testing and user-acceptance testing prior to pilot and phased approach to deployment
Organized and mobilized the successful implementation of new hardware and software (Optiflex/SMART) across the enterprise's clean supply rooms—heavily involving trusted-network configuration—to standardize clinician workflows, supply chain management, and streamline procurement of goods for the health system

Product Development Manager / / Stark Bro's Nurseries & Orchards Co - Louisiana, MO / 07.2010 - 06.2017

Supported future product development through drafting of marketing requirements materials
Documented requirements for continuous development of new and improved products and support materials
Maintained internal product knowledge database consisting of thousands of plant and tree records
Consulted with Purchasing and Production departments to manage marketing initiatives promoting new plant varieties
Directed marketing projects at all stages, including conceptual planning, schedule management, and final implementation
Oversaw development of more than 20 new products each year

Education

University of Central Florida - Orlando, FLBachelor of Arts

Certifications

Agile/Scrum proficiency: Product Owner; prioritization of product backlog; collaboration with development teams; continuous improvement; visual task boards/kanban boards
Lean/Six Sigma experience: PDSA (plan, do, study, act) cycle; DMAIC (define problem, measurable data, analyze information, improve/control process), process mapping, root cause analysis
Technical Reporting: Microsoft Excel (pivot tables, concatenation, etc.), Visio (data presentation)
In Progress: Network+ certification

Resume Overview

Companies Worked For:

HCA Healthcare Inc.
Mission Health
Stark Bro's Nurseries & Orchards Co

School Attended

University of Central Florida

Job Titles Held:

Senior Technical Analyst
Technical Delivery Manager
Product Development Manager

Degrees

Bachelor of Arts

Senior Technical Analyst Resume Example

Resume Score: 80%

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