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senior strategic solutions advisor resume example with 20+ years of experience

JC
Jessica Claire
, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Senior Strategic Solutions Advisor that oversaw help desk staff and ensured end-users received the appropriate assistance that aligned with organizational, strategic objectives. Managed all procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions. Planned, designed, and analyzed the help desk according to best practices while ensuring high levels of customer service, availability, and quick resolution. Twenty-nine years of experience in the customer service industry with a seventeen-year background in property management and nine-years of expertise in a 5-tier help desk environment. Ability to quickly master new processes in both team and self-directed settings. Innovative, meticulous, organized, initiative-taking, and excelled successfully under pressure for deadlines with an ability to manage multiple projects simultaneously.
Skills
  • Critical Thinking
  • Proactive Problem Solving
  • Emotional Intelligence
  • Software Support and Documentation
  • Multi-Tasking
  • Focused Telecommuting
  • Quick Learning
  • Quality-Focused Customer Service
  • Computer Software and Application Knowledge
  • Data Feed Troubleshooting and Analysis
  • Time Management and Organizational skills
  • Attention to Detail
  • Accounting, Software Support
  • Administrative, Time Management
  • Attention to Detail, Troubleshooting
  • Billing, Upgrades
  • Budgeting, Written
  • Color
  • Credit
  • Critical Thinking
  • Client
  • Customer Service
  • Documentation
  • Financial
  • Functional
  • Help desk
  • Legal
  • Market research
  • Marketing
  • Multi-Tasking
  • Office manager
  • Organizational skills
  • Personnel
  • Policies
  • Problem Solving
  • Processes
  • Property management
  • Quality
  • Quick
  • Rapport
Work History
11/2009 to 12/2018 Senior Strategic Solutions Advisor Lowe Enterprises | Englewood, CO,
  • Day to Day support of property management systems (Yardi, RealPage and MRI), 'credit screening, payment and billing portal, leasing management.
  • Mastered aspects other roles within the company to work cohesively with and to provide support to accounting, marketing, site managers, RPMs, technology, and corporate executives for residential and commercial properties.
  • Mentored team members by assisting with outstanding requests and assigned tickets to team members to encourage a growth mindset to help develop critical thinking skills for current and new employees.
  • Coordinated and collaborated with site staff, owners, RPMs, accounting, and marketing to manage property dispositions, software platform changes, site audits, and third-party transitions.
  • Developed, implemented, and maintained a monthly and yearly help desk analysis report to track changes in the portfolio, trends, group initiatives, team performance, improve productivity, create proactive resolutions, refine standard operating procedures, assist with budgeting, and to re-brand the department.
  • Assisted with implementation of and supported upgrades, rollouts, conversions, new property set-ups, and takeovers by creating training processes, compatibility testing, validating data, and various other required tasks.
11/2001 to 11/2009 Assistant Property Manager American Renal Associates | Hammond, IN,
  • Assisted the Property Manager with the overall operation of the property day to day implementation of policies, procedures, and programs.
  • Recruited to quickly master all operational procedures in the absence of a manager and during management and ownership transition.
  • Scheduled and monitored apartment make-ready process, capital improvements, bond and property audits, leasing steps completion, move-ins, move-outs, renewals, notices to vacates, compliance training, and resident events.
  • Prepared weekly and monthly financial reports, including owner reports, accounting month-end, occupancy month-end, GPR, market research and analysis, and aged receivables review.
02/2000 to 10/2001 Administrative Assistant Ed Napleton Automotive Group | Clermont, FL,
  • Functioned as the office manager and performed administrative duties for five attorneys.
  • Prepared a variety of legal documents such as pleadings, briefs, opinions, complaints, and orders from verbal and written instructions; strictly adhered to privacy laws to avert possible information breaches and protected client data.
04/1997 to 04/1998 Front Desk Customer Service Representative Crocs | Eagan, MN,
  • Ensured guest satisfaction from registration to departure, offered efficient assistance, performed all guest accounting functions, and answered questions to build rapport and retention.
  • Investigated and resolved customer complaints; prevented potential problems by monitoring operational issues, and associate performance.
  • Crossed-trained to gain hands-on experience and insight into all facets of hotel operations, including front desk administration, night audit, and food/beverage to better provide customers with a positive experience.
02/1995 to 04/1998 Visual Merchandising Manager Pebbles Department Store | City, STATE,
  • Created appealing merchandise displays with a strong emphasis on an eye for detail and color to enhance the client's experience in the store.
  • Worked cohesively with buyers, planning teams, marketing specialists, and cross-functional teams for product promotions and seasonal decor.
  • Trained new employees and field personnel to provide customers with a conceptualization of the company's brand through the development of visual presentation, operational procedures, and service skills.
Education
Expected in Bachelor of Science | Business Administration Kaplan University, Davenport, IA GPA:
Expected in A.A | Specialized Business: Hotel and Restaurant Management Pennsylvania Culinary Institute, Pittsburg, PA GPA:
Expected in A.A | Business Administration Howard Community College, Columbia, MD GPA:
Work History
11/2009 to 12/2018 Senior Strategic Solutions Advisor Bozzuto Management Company | Greenbelt, Maryland
  • Day to Day support of property management systems (Yardi, RealPage and MRI), 'credit screening, payment and billing portal, leasing management.
  • Mastered aspects other roles within the company to work cohesively with and to provide support to accounting, marketing, site managers, RPMs, technology, and corporate executives for residential and commercial properties.
  • Mentored team members by assisting with outstanding requests and assigned tickets to team members to encourage a growth mindset to help develop critical thinking skills for current and new employees.
  • Coordinated and collaborated with site staff, owners, RPMs, accounting, and marketing to manage property dispositions, software platform changes, site audits, and third-party transitions.
  • Developed, implemented, and maintained a monthly and yearly help desk analysis report to track changes in the portfolio, trends, group initiatives, team performance, improve productivity, create proactive resolutions, refine standard operating procedures, assist with budgeting, and to re-brand the department.
  • Assisted with implementation of and supported upgrades, rollouts, conversions, new property set-ups, and takeovers by creating training processes, compatibility testing, validating data, and various other required tasks.
11/2001 to 11/2009 Assistant Property Manager HAI Management | Ellicott City, MD
  • Assisted the Property Manager with the overall operation of the property day to day implementation of policies, procedures, and programs.
  • Recruited to quickly master all operational procedures in the absence of a manager and during management and ownership transition.
  • Scheduled and monitored apartment make-ready process, capital improvements, bond and property audits, leasing steps completion, move-ins, move-outs, renewals, notices to vacates, compliance training, and resident events.
  • Prepared weekly and monthly financial reports, including owner reports, accounting month-end, occupancy month-end, GPR, market research and analysis, and aged receivables review.
02/2000 to 10/2001 Administrative Assistant Butler, Blake And Robinson | Baltimore, MD
  • Functioned as the office manager and performed administrative duties for five attorneys.
  • Prepared a variety of legal documents such as pleadings, briefs, opinions, complaints, and orders from verbal and written instructions; strictly adhered to privacy laws to avert possible information breaches and protected client data.
04/1997 to 04/1998 Front Desk Customer Service Representative Williamsburg Hospitality House | Williamsburg, PA
  • Ensured guest satisfaction from registration to departure, offered efficient assistance, performed all guest accounting functions, and answered questions to build rapport and retention.
  • Investigated and resolved customer complaints; prevented potential problems by monitoring operational issues, and associate performance.
  • Crossed-trained to gain hands-on experience and insight into all facets of hotel operations, including front desk administration, night audit, and food/beverage to better provide customers with a positive experience.
02/1995 to 04/1998 Visual Merchandising Manager Pebbles Department Store | Williamsburg, VA
  • Created appealing merchandise displays with a strong emphasis on an eye for detail and color to enhance the client's experience in the store.
  • Worked cohesively with buyers, planning teams, marketing specialists, and cross-functional teams for product promotions and seasonal decor.
  • Trained new employees and field personnel to provide customers with a conceptualization of the company's brand through the development of visual presentation, operational procedures, and service skills.
Skills
  • Accounting, administrative, Attention to Detail, billing, budgeting, color, credit, Critical Thinking, client, Customer Service, Documentation, financial, functional, help desk, legal, market research, marketing, Multi-Tasking, office manager, Organizational skills, personnel, policies, Problem Solving, processes, property management, Quality, Quick, rapport, Software Support, Time Management, Troubleshooting, upgrades, written
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    Resume Overview

    School Attended

    • Kaplan University
    • Pennsylvania Culinary Institute
    • Howard Community College

    Job Titles Held:

    • Senior Strategic Solutions Advisor
    • Assistant Property Manager
    • Administrative Assistant
    • Front Desk Customer Service Representative
    • Visual Merchandising Manager

    Degrees

    • Bachelor of Science
    • A.A
    • A.A

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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