senior software development manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dynamic professional with successful experience conceptualizing, developing, and deploying real-time, highly-available SaaS solutions. Transformational Engineering leader with experience in on-premises applications and Cloud-Native solutions with a proven ability to hire and coach teams to achieve team goals in an inspiring and collaborative environment.

  • Software Architecture & Design
  • Full Stack Development
  • Technical Leadership & Vision
  • Cloud Native Development
  • Agile & SAFe Product Development
  • Project Management
  • Collaborative Delivery
  • Product Roadmap & Value Creation
  • Leadership
  • Mentoring
  • Coaching
  • Empowerment
  • Hiring
  • Innovation
  • Strategy
  • OKRs
  • Technologies
  • Redis/Memstore, MongoDB, RabbitMq, Firestore, MySQL
  • Google Pub/Sub, Kafka, Docker, Kubernetes Cloud Functions
  • Stackdriver, StatsD, Prometheus/Grafana, Elasticsearch, Logstash, Kibana, Riemann
  • Google Cloud Platform: Memstore, Pub/Sub, Cloud Functions, Cloud Run
  • AWS: S3, Lambda
  • OpenTracing, OpenCensus, OpenAPI
  • Pandas, seaborn, xlsxwriter
  • Familiar with GraphQL, React, TypeScript
  • AWS S3
  • CI/CD: Bitbucket, Terraform
  • Golang, Python, J2EE, C++, C, Angular
  • Golang Packages: ReactiveX(rxgo), gorilla mux, testify, viper, mock, uber/zap
  • Productivity Tools: Lucid Charts, MURAL, Confluence, JIRA, Bitbucket, JFrog, SFDC
  • JS Frameworks: React, Angular,
  • Source and Version Control: Git, Github
  • Object-Oriented Programming
09/2017 to 10/2022 Senior Software Development Manager Intuit | Madisonville, KY,

Directed activities for a 15 member Global team delivering elastic and scalable cloud-native Unified Communications SaaS solution based on microservices architecture.

Select Achievements

● Led the redesign and cloud migration of Mitel’s datacenter hosted Unified Communications Service to Google Cloud Platform (GCP), embracing microservice architecture with cloud-native development. Transformed the team from a monolithic solution delivery mindset to a cloud-native microservices one.

● Delivered a flexible and powerful API (RESTful) for our unified communications platform built over a microservices platform, developed in Golang, on GCP, leveraging its Pub/Sub, Memstore services.

● Led the team through Mitel’s Agile Transformation and Scaled Agile Framework Adoption. Delivered strategic business objectives through Program Increment(PI) on Agile Release Trains. Drove PI Objectives prioritized by Business Values to plan Sprint iterations with dependency and risk management.

● Delivered Emergency Notification Service for our SaaS E911 FCC compliance. Enabled Mitel’s reach into Government and Education verticals widening market expansion by 5-10%. Won Mitel’s 2019 Innovation Team Award.

● Enabled Mitel’s Contact Center and OneApp, Unified Communication applications on MiCloud Connect. Enabled CRM integrations with the MiCloud Connect

Additional Coding/Architecture contributions to supplement team activities and accomplishments

● Developed Location and Presence microservice, in Golang, leveraging Google Pub/Sub, Memstore, and ReactiveX(rxGo).

● Developed an event proxy micro-service, in Golang, offering SSE(Server Side Event) interface for cloud endpoints to simplify in-house feature and load test automation development.

● Developed AQUA, an audio quality analysis tool, delivered as a google cloud function, to quickly identify and deliver an email report on the impaired voice calls with the most impacted tenants, users, their usage patterns, and other valuable insights. Coded in Python leveraging pandas, jinja2, Google Cloud Functions, and cloud storage. Won individual award Mitel’s 2020 Innovation Day.

Technology Stack: Golang, Python, C++, Kubernetes, Cloud Functions, Dockers, GCP/AWS, Redis, Pub/Sub, Stackdriver, MySQL

04/2015 to 09/2017 Software Development Manager Flexe | Dallas, TX,
  • Directed activities for eight member team delivering both on-premise and data-center hosted Unified Communications SaaS solution with a collaboration suite across Web, Desktop, Phones and Mobile endpoints
  • Fortified our Site Reliability Efforts and Engineers by enabling Application Monitoring & Alerting for critical services with Stackdriver on GCP and Prometheus/Grafana for datacenter-hosted deployments. It helped to proactively identify and act on the service degradations
  • Spearheaded development of real-time analytics and monitoring of the voice calls leveraging Grafana, Influxdb, Chronograf and Kapacitor, Kafka, RabbitMQ, and technologies
  • Improved scale and disaster recovery, reduced capex costs by 50%, and tenant management time by 80%, leveraging Amazon Web Services (AWS) S3 to disaggregate storage and compute
  • Contributed to the creation of data storage policies for internal Cloud tenants, improving security and scale of solutions
  • Delivered Auto-Failover for datacenter hosted UCaaS services to offer high availability decoupling compute and store leveraging AWS S3
  • Technology Stack: C++, Python, Dockers, AWS, Redis, MongoDB, Pub/Sub, RabbitMQ, Kafka, Prometheus/Grafana, MySQL, React, TypeScript
08/2013 to 01/2015 Senior Software Development Manager Intuit | Massena, NY,
  • Managed an 18-member Full Stack global team focused on creating and delivering RealPresence Web Suite solutions for enterprise customers
  • Solution expanded market potential by $3B and won the “Best New Data Collaboration Tool” award at InfoComm 2015
  • Led escalation support group to provide rapid response to global fortune 100 organizations
  • Improved customer satisfaction with timely support, early engagement with Beta cycles, and customer advocacy

Select Achievements

  • Delivered RealPresence CloudAXIS Suite, a web collaboration solution developed as a Single Page Application(SPA) featuring an elegant and state-of-the-art UX to great appreciation by customers
  • Released RealPresence Web Suite 2.0 with WebRTC support to offer a plug-in-free visual collaboration experience for supported browsers. Capabilities enabled Polycom to penetrate vertical market segments
  • Enhanced conference collaboration experience with support for BYOD aimed at easy adoption and assimilation of Polycom Video solutions with user personal devices

Technology Stack NodeJS, AngularJS, Android , Apple Mobile Applications, Protractor(Automation)

07/2011 to 08/2013 Software Development Manager Flexe | Austin, TX,
  • Selected for International Assignment to be part of a core team that evolved India Development center into an India Innovation Center
  • Managed a 12-member software development team focused on delivering applications and frameworks to provide customers with the ability to rapidly deliver differentiated capabilities on Polycom’s industry-leading SIP endpoint portfolio
  • Managed 3-member Build & Infra team to deliver regular software upgrades, hot fixes and patches
  • Introduced Crucible, Review Board, and code review process tools to improve software quality
  • Promoted new tool usage by conducting training and presentations, contributing to overall product quality

Select Achievements

  • Launched Application Enhancement (Frappe) framework, on Polycom Business phones; enabled partners to rapidly create innovative applications that enhanced partners’ brands, productivity suites, and customer prospects
  • Architecture created flexibility to add applications without corresponding cost increases
  • Delivered Broadsoft UC-One solution, leveraging Frappe architecture to gain market share and partner’s confidence
  • Application integrates IP Phone with Broadsoft XSI server for directory services and BroadCloud for presence utilizing RESTful API & XMPP protocol
  • Led development and implementation of TR-069, TR-111, and TR-104 protocol on IP phones; designed features such as software stack to easily apply across other products
  • Established feature with MOTIVE compliance, providing ease of deployment, management, and competitive edge in European markets
  • Introduced Wide Band Delphi software estimation technique to team and lead adoption of technique within multiple projects
  • Assimilated technique in the product life cycle to enhance project planning, design, and predictable forecasts
  • Led root cause analysis of customer-reported unique defects (CRUD) to identify, recommend, and drive improvements throughout the product life cycle
  • Streamlined operational efficiency of build and release processes by directing in-house development of fully functional request tracker application using LAMP and Request Tracker(FOSS components) .
09/2000 to 06/2011 Technical Lead Emory University | Atlanta, GA,
  • Directed two teams during design and development activities of Cius, a tablet and mobile collaboration device with an Android-based OS operating system
  • Trained customer support and development engineers on VPN client, web server, app store support, and device configuration features
  • Served as Scrum Master, leading release planning, iteration planning, backlog, dependency, and risk & resource management
  • Adopted and championed agile development techniques to accelerate time-to-market of complex systems

Select Achievements

  • Led project to deliver J2ME framework development for desktop and wireless phones, a sophisticated application development platform for third-party developers
  • Established features, including animated graphics, custom user interface objects, advanced network connectivity, and persistent local storage
  • Designed and implemented MIDP extensions for 2D-Scanner to access scan results and customize bar code symbols
  • Designed scanner module’s configuration and serviceability for Cisco Call Manager
  • Developed Cisco 7921 wireless IP phones, role-based access control for Cisco Call Manager Administration, and device certificate management

Technology Stack Java, Android, RTOS

Education and Training
Expected in to to Master of Science | Computer Engineering University of Louisiana At Lafayette, Lafayette, LA GPA:
Expected in to to Bachelor of Science | Electronics & Communication Engineering Osmania University, Hyderabad, India, GPA:
Additional Information
  • OTHER , Authorized to work in the US without restrictions. No sponsorship required.

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Resume Overview

School Attended

  • University of Louisiana At Lafayette
  • Osmania University

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  • Master of Science
  • Bachelor of Science

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