Customer service professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in relationship management with over ten years of expertise in related roles. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Excellent reputation for resolving problems, improving customer satisfaction, implementing processes and driving overall business results.
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Summary of Complaint Resolution Experience
Bank of America
Office of the CEO and President (Level 0)
Customer Relationship Manager
(06/2009 - 08/2012)
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