Customer service professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in relationship management with over ten years of expertise in related roles. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Excellent reputation for resolving problems, improving customer satisfaction, implementing processes and driving overall business results.
Summary of Complaint Resolution Experience
Bank of America
Office of the CEO and President (Level 0)
Customer Relationship Manager
(06/2009 - 08/2012)
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