senior product specialist resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I am a well-qualified candidate with proven success in improving operations and solving problems. I pride myself in being highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. I am ready to leverage my training and experience to take on new professional challenges.
I am organized, dependable, and successful at managing multiple priorities with a positive attitude, while being willing to take on added responsibilities to meet team goals and to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Data Collection and Analysis
Problem Solving
Team Collaboration
Problem-Solving
Verbal and Written Communication
Relationship Building
Project Management
Detail-Oriented
Customer Service
Microsoft Office Suite
Computer Proficiency
CRM Software
Team Leadership
Client Retention
Client Relationship Management
Atlassian JIRA and Confluence proficiency
Experience
Senior Product Specialist, 06/2021 - Current Cognizant Technology Solutions – Waterloo, IA, Oklahoma City, OK
Responsible for setting up client company information & HCM products purchased during sales, such as Scheduling, Garnishments, Expense Management, and more.
Received & answered client emails and phone calls related to product service and support.
Demonstrated and explained products, methods or services to induce prospective clients.
Learned about product's technical specifications and accurately explained specifications to customers and work team.
Instructed customers in product operations and customizations.
Personally selected to collaborate closely with upper management to develop corporate vision and roll out initiatives to meet goals.
Identified areas requiring improvement, implementing new workflows to reduce task micromanagement.
Coordinated projects to meet client deadlines, communicating updates to involved parties.
Handled & resolved, to client & company satisfaction, any team escalated situations
Accomplishments:
Department 2022 Yearly Top Producer
Personally requested by Department Supervisors for transfer to help their departments evaluate, create and implement new processes and policies.
Created new department Microsoft Excel metric trackers & processes for department management to allow for identification, consolidation of data, and review of operational setup of metrics.
Sole Specialist selected by Company Leadership to pilot Worker's Compensation product for sale, setup, and service to the client base, while developing business processes & policies relating to product & service.
Created with, Department Leadership, improved communication for both internal and external clients regarding new processes/policies.
Evaluated, created, and implemented department process changes to allow for better employee and client engagement/satisfaction.
Took part in company mentorship program to help develop junior employees through One-on-One discussions and training.
Created and hosted Quarterly Review Round-Tables for 4 teams of 9 employees each (36 employees) to review quarterly accomplishments, process pain points & solutions, new process rollouts, and product updates.
Created and led Department Senior Leadership roundtable meetings as an opportunity for collaboration, evaluation, leadership, and department success.
Led department in the creation of Atlassian Confluence pages to house company commonly used resources and process guides for all client setups.
Supervised team of 16 staff members in creation of Atlassian Confluence pages relating to company and department/product processes and policies.
Created anonymous monthly Atlassian Confluence surveys in order to gather feedback and identify operational pain points of the teams.
Then gathered data results to discuss with Team Leads in One-
on-One meeting for development and feedback.
Took on role as Team Lead when Team Lead is Out of Office, such as hosting One on One meetings, setting team expectations, and performing check-ins throughout the day with the team.
Responsible for setting up of client Garnishment orders received from various state & federal agencies.
Upheld all state and federal regulations covering garnishment orders.
Communicated to clients proficiently via phone & email regarding the status of their employee(s) garnishment orders.
Received client phone calls regarding any questions related to Garnishment products/orders.
Maintained accuracy and confidentiality for client data by observing strict corporate and federal regulations.
Processed new employee garnishment paperwork and entered information into payroll system.
Accomplishments
Created Multi-Team Goal Microsoft Excel trackers and presentations to help the teams keep track of and develop new weekly- monthly goals
Joined Leadership strategic planning meetings to provide updates on new hire training and provide
specialist feedback on new rollouts
Took on company role of Department Records Liaison to represent the department in company initiative to begin condensing and cleaning up department servers/drives and to ensure that items related to processes and company operations are uploaded into the department Atlassian Confluence page.
Created TACT Time project to identify where time was being used up the most in the Garnishment Specialist role and how much revenue was gained and lost on each order type TACT Time project used by hiring managers to determine staffing.
Trained department new hires to graduation
Took on up to 7 high-profile “special clients” to help provide accurate and timely communication between the company and its client(s).
Provide excellent service and attention to customers when face-to-face or through phone conversations
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Handled all delegated tasks, including New Hire Training and Records Liaison tasks
Demonstrated leadership by making improvements to work processes and helping to train others.
New Client Setup Administrative Assistant, 09/2018 - 01/2020 Accessory Power – Westlake Village, CA,
Converted new client Year-To-Date check registers from previous provider into Paycom by use of several system processes and software
Validated and confirmed accurate input of Client's employee information such as names, DOB/SSN information, addresses, Tax
Validated fellow Admin works by double checking input information
Train new Admins on process and company policies
Inform New Client Setup Specialist on errors in inputted information and provide direction on how to correct issue
Contact Internal Revenue Service to verify new Client information such as FEIN, address, and company name
Worked on any other project assigned by Team Lead
Department Manager, 01/2011 - 09/2018 Walmart INC – City, STATE,
Oversaw efficient receiving and inventory management to keep stock within optimal levels
Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities leading to the department surpassing expected quarterly goals by an average of 41%
Supported shrinkage and safety awareness, reviewed sales and inventory data identified trends and prepared reports for managers
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
Worked closely with sales associates to complete tasks
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock by 64%
Performed opening and closing duties as part of the management team
Delegated work to staff, setting priorities and goals
Followed all safety protocols and company processes and procedures
Was selected as the location's Safety Team Lead
Certifications
Lean Six Sigma White Belt, Management and Strategy Institution
Project Management Essentials Certified - Management and Strategy Institution
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