Senior Patient Care Coordinator Resume Example
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SENIOR PATIENT CARE COORDINATOR
Professional Summary
To obtain a position that requires a problem solver with experience public relations skills.
I am committed to professionalism and achieving customer satisfaction. I posses the skills necessary to work in a fast pace environment that requires an individual to trouble shoot and problem solve while maintaining quality customer service.
Skills
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Work History
Patient Service Representative, 09/2021 to Current
Hanger, Inc. – Kingsport , TN
Hanger, Inc. – Kingsport , TN
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Delivered services to customer locations within specific timeframes.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Senior Patient Care Coordinator, 09/2016 to 05/2020
Jekyll – Jekyll Island , GA
Jekyll – Jekyll Island , GA
- Answer the multi-line phones,process and verify insurance,check in patients,maintain patient records,and schedule patient for proper appointment.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Used Microsoft Office to schedule appointments.
Front Office Manager, 08/2015 to 08/2016
Hilton Grand Vacations – Honolulu , HI
Hilton Grand Vacations – Honolulu , HI
- Answered multi-line phones,taking message for Opticians and Optometrist, fax and send referrals and prescriptions for patients to assist Optometrist, input and prepare financial reports at the beginning and end of the day, and maintain patients records and private healthcare information.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel software.
Front Desk Clerk, 08/2014 to 08/2015
Monarch Healthcare Management – Maplewood , MN
Monarch Healthcare Management – Maplewood , MN
- Worked directly with the public,greet customers and answer their questions in a friendly, conversational manner.
- Used computer systems to run regularly scheduled and special project functions including insurance billing, statements, daily reports, monthly reports and prepares daily Clinic bank deposits.
- Maintained cash receipts journal.
- Audited all data entry for inaccuracy or inconsistencies.
- Transmitted electronic insurance claims; monitored process.
- Maintained daily and monthly reports. Provided coverage for Patient Rep/Insurance Specialist as needed.
- Maintained transaction security by verifying payment cards against identification.
Business Office Assistant, 09/2004 to 08/2014
Company Name – City, State
Company Name – City, State
- Starting position as Dietary Aide; transferred after one year to Central Supply Tech and then transferred to Certified Nurse Aide for two years and transferred to Business Office Assistant.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, excel, QuickBooks, answering phones and filing.
- Created expense reports, budgets, and filing systems.
- Processed accounts receivable and accounts payable.
- Verified and created claim numbers by communicating with various insurance companies.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Frequently used word processing, spreadsheet, database and presentation software.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Negotiated leases and office vendor contracts to achieve best terms, lower costs and maximize service level agreements.
- Maintained vendor files and entered invoices into accounting software.
- Prepared facility vouchers, expense transfers, and monthly financial reports
Education
GEDP. K. Yonge Developmental Research School - City
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Resume Overview
School Attended
- P. K. Yonge Developmental Research School
Job Titles Held:
- Patient Service Representative
- Senior Patient Care Coordinator
- Front Office Manager
- Front Desk Clerk
- Business Office Assistant
Degrees
- GED
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