senior operations analyst resume example with 20+ years of experience
Multi-task-oriented Senior Operations Analyst offering vast knowledge of IMS, MVS, and VM systems with 26+ years Transaction Processing Facility (Z/TPF) operating experience. Highly skilled in critical situation management and change request/system maintenance coordination.
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- Skilled in the operations of TPF including a Loosely / Tightly coupled environment.
- Skilled in other operations such as MVS, IMS, VM ESA, VTAM and CA7.
- Skilled in the use of hardware systems and equipment such as IBM CMOS 9672, STK 4400 ACS Tape Robots, IDG 9240 / EOCF2 System Consoles and EMC / IBM Series DASD.
- Experienced in controlling emergency situations and unscheduled outages to ensure calm and rational decision making resulting in prompt system recovery.
- Experienced in ensuring all problems encountered are properly recorded and all problem related records are updated and tracked on a daily basis.
- Experienced in managing the training and guidance of all personnel assigned to operating team.
- Experienced in coordinating and performing change request and system maintenance to ensure completion within the time limit specified.
- Experienced in performing all supervisory duties in the absence of the supervisor.
Performed and assisted the shift team in the daily monitoring and functions of operations and customer support involving IMS, MVS, Batch, Open Systems, Networking and TPF systems. Performed and assisted the shift team in providing support and problem analysis for local and outside customers ensuring problem resolution and escalating to higher levels of support when necessary. Coordinated and lead shift team in performing change request and scheduled system maintenance. Performed all supervisor duties in his absence
Performed daily monitoring of all TPF and VM production and test systems. Performed scheduled actions and maintenance according to run sheet times and procedure descriptions. Maintained cross-systems and network connectivity between the TPF systems. Performed required actions scheduled during system outages windows within the time provided. Performed Supervisor duties in his absence
Performed and assisted the shift team in the daily monitoring and functions of operations and customer support involving IMS, MVS, Batch, Open Systems, Networking and TPF systems. Performed and assisted the shift team in providing support and problem analysis for local and outside customers ensuring problem resolution and escalating to higher levels of support when necessary. Coordinated and lead shift team in performing change request and scheduled system maintenance. Represented Operations and Customer Support during regularly scheduled system change meetings. Attended the daily morning meetings and director meetings to review and remain updated on past occurrences. Performed all supervisor duties in his absence.
Performed daily monitoring of all TPF and VM production and test systems. Performed scheduled actions and maintenance according to run sheet times and procedure descriptions. Maintained cross-systems and network connectivity between the TPF systems. Performed required actions scheduled during system outages windows within the time provided. Performed Supervisor duties in his absence.
Operated and maintained the running of MVS systems and related hardware and software applications. Appointed project leader for their newly purchased Honeywell DASD, responsible for providing management with daily updates regarding installation and operations.
Operated and controlled the processing and activity of multiple systems to include IMS, MVS, TPF, Tape and Print Operations. Met daily requirements and maintained a flow of work according to schedule. Performed and oversaw proper systems recovery and problem logging during unscheduled outages. Coordinated shift training activity. Assisted the supervisor in employee evaluations. Performed supervisor duties during his absence.
Received Associates Degree in Computer Operations & Technology. Graduated 3rd in class of 57. Attended night school while working full time.
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Resume Overview
School Attended
- Computer Learning Center
Job Titles Held:
- Senior Operations Analyst
- Senior TPF Systems Operation Specialist
- Senior Operations Analyst
- Senior TPF Systems Operations Specialist
- Operations Contractor
- Senior Systems Operator
Degrees
- Associate Degree
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy