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Senior Operations Analyst Resume Example

Resume Score: 90%

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SENIOR OPERATIONS ANALYST
Profile

Multi-task-oriented Senior Operations Analyst offering vast knowledge of IMS, MVS, and VM systems with 26+ years Transaction Processing Facility (Z/TPF) operating experience. Highly skilled in critical situation management and change request/system maintenance coordination.

Core Qualifications
  • Customer Service Orientation
  • Team Orientation
  • Problem Definition & Resolution
  • Technical Specialization
  • Leadership
  • Communications
  • Project Management
  • Vendor Management
Skills
  • Skilled in the operations of TPF including a Loosely / Tightly coupled environment.
  • Skilled in other operations such as MVS, IMS, VM ESA, VTAM and CA7.
  • Skilled in the use of hardware systems and equipment such as IBM CMOS 9672, STK 4400 ACS Tape Robots, IDG 9240 / EOCF2 System Consoles and EMC / IBM Series DASD.
  • Experienced in controlling emergency situations and unscheduled outages to ensure calm and rational decision making resulting in prompt system recovery.
  • Experienced in ensuring all problems encountered are properly recorded and all problem related records are updated and tracked on a daily basis.
  • Experienced in managing the training and guidance of all personnel assigned to operating team.
  • Experienced in coordinating and performing change request and system maintenance to ensure completion within the time limit specified.
  • Experienced in performing all supervisory duties in the absence of the supervisor.
Professional Experience
Senior Operations Analyst02/2004 to CurrentMarriott InternationalFrederick, MD

Performed and assisted the shift team in the daily monitoring and functions of operations and customer support involving IMS, MVS, Batch, Open Systems, Networking and TPF systems. Performed and assisted the shift team in providing support and problem analysis for local and outside customers ensuring problem resolution and escalating to higher levels of support when necessary. Coordinated and lead shift team in performing change request and scheduled system maintenance. Performed all supervisor duties in his absence


Senior TPF Systems Operation Specialist05/2002 to 12/2003Amadeus Global Travel DistributionErding, Germany

Performed daily monitoring of all TPF and VM production and test systems. Performed scheduled actions and maintenance according to run sheet times and procedure descriptions. Maintained cross-systems and network connectivity between the TPF systems. Performed required actions scheduled during system outages windows within the time provided. Performed Supervisor duties in his absence


Senior Operations Analyst07/1996 to 03/2002Marriott InternationalFrederick, MD

Performed and assisted the shift team in the daily monitoring and functions of operations and customer support involving IMS, MVS, Batch, Open Systems, Networking and TPF systems. Performed and assisted the shift team in providing support and problem analysis for local and outside customers ensuring problem resolution and escalating to higher levels of support when necessary. Coordinated and lead shift team in performing change request and scheduled system maintenance. Represented Operations and Customer Support during regularly scheduled system change meetings. Attended the daily morning meetings and director meetings to review and remain updated on past occurrences. Performed all supervisor duties in his absence.


Senior TPF Systems Operations Specialist07/1991 to 05/1996Amadeus Global Travel DistributionErding, Germany

Performed daily monitoring of all TPF and VM production and test systems. Performed scheduled actions and maintenance according to run sheet times and procedure descriptions. Maintained cross-systems and network connectivity between the TPF systems. Performed required actions scheduled during system outages windows within the time provided. Performed Supervisor duties in his absence.


Operations Contractor10/1990 to 06/1991MCI TelecommunicationsRockville, MD

Operated and maintained the running of MVS systems and related hardware and software applications. Appointed project leader for their newly purchased Honeywell DASD, responsible for providing management with daily updates regarding installation and operations.


Senior Systems Operator01/1983 to 05/1990UsAir AirlinesFairfax, VA

Operated and controlled the processing and activity of multiple systems to include IMS, MVS, TPF, Tape and Print Operations. Met daily requirements and maintained a flow of work according to schedule. Performed and oversaw proper systems recovery and problem logging during unscheduled outages. Coordinated shift training activity. Assisted the supervisor in employee evaluations. Performed supervisor duties during his absence.



Education
Associate Degree: Data Processing1982Computer Learning CenterSpringfield, VA

Received Associates Degree in Computer Operations & Technology. Graduated 3rd in class of 57. Attended night school while working full time.

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Resume Overview

Companies Worked For:

  • Marriott International
  • Amadeus Global Travel Distribution
  • MCI Telecommunications
  • UsAir Airlines

School Attended

  • Computer Learning Center

Job Titles Held:

  • Senior Operations Analyst
  • Senior TPF Systems Operation Specialist
  • Senior TPF Systems Operations Specialist
  • Operations Contractor
  • Senior Systems Operator

Degrees

  • Associate Degree : Data Processing 1982

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