Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Accomplished Operations Analyst skilled in achieving operational efficiency and increasing revenue in the technology industries. Business process improvement, and data analysis expert.

Business Analyst offering 3 years delivering cost-effective, high-performance technology solutions to meet shifting organizational demands.

Senior Operations Analyst, 03/2013 to Current
EquinitiMilwaukee, WI,
  • Conducted training for project managers and consultants for Cornerstone's system tool, NetSuite OpenAir and Mavenlink, in order to ensure Finance and Service Delivery are empowered and efficient with the tool.
  • Owned and managed weekly reports to enforce compliance for Sarbanes-Oxley purposes around project tracking to ensure that Cornerstone's project data are accurately measured, recorded, and reportable to our raving fans.
  • Reported on weekly compliance and timesheet reports to accurately measure data analysis trends in the current technology market and to ensure that the project stage is in sync with % complete, send out portal requests, and welcome emails to our clients, which all have driven Cornerstone's revenue recognition.
  • Responsible for being the first contact on the Services Team to approximately five hundred new clients.
  • Drafted and managed all the process documentation and optimizing those procedures over time for the Service Delivery Team.
  • Developed and communicated a change control process within the operations team to ensure that the correct amount of thought and consideration is taken when making any change.
  • Established problem solutions by describing requirements in a work-flowchart and diagram, studied system capabilities, and analyzing alternative solutions.
Investment Operations Associate, 01/2012 to 04/2013
Arch Capital Group Ltd.Boston, MA,
  • Managed the whole investment account lifecycle: including processed investment accounts, provided account maintenance, and provided servicing to financial representatives and their staff.
  • Oversaw all the money movement from checking and placing trades, processed journals, transfers, and wire requests.
  • Supported the Compliance Officer to enforce policies and audit compliance matters.
Student Supervisor/Sales Assistant, 10/2009 to 06/2011
Citrus Grove CateringCity, STATE,
  • Served as a liaison between management and clients by providing quality customer service via phone and email, interpreted and administered contracts, and advertised the catering business on campus.
  • Evaluated catered event order forms to determine appropriate service and set up events, accordingly by demonstrating knowledge of buffet layout, service, and sit down service.
  • Provided direct supervision of six student workers and communicated input to management staff concerning performance of the student workers.
Bachelor of Arts Degree: Economics Human Resources Management, Expected in June 2011
University of California Riverside - Riverside, CA
Intermediate Business Management and Marketing: , Expected in
- ,
Computer Skills

Microsoft Excel, Visio, PowerPoint, Word, Outlook. Mavenlink. Salesforce. Marketo. Zendesk. OpenAir. NetX360

Core Competencies

Operations & Process Analytics. Team Building and Mentoring. Strategic Planning. Multi-Level Communications.

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  • University of California Riverside

Job Titles Held:

  • Senior Operations Analyst
  • Investment Operations Associate
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  • Bachelor of Arts Degree
  • Intermediate Business Management and Marketing

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