- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Accomplished Operations Analyst skilled in achieving operational efficiency and increasing revenue in the technology industries. Business process improvement, and data analysis expert.
Business Analyst offering 3 years delivering cost-effective, high-performance technology solutions to meet shifting organizational demands.
Equiniti – Milwaukee, WI,
- Conducted training for project managers and consultants for Cornerstone's system tool, NetSuite OpenAir and Mavenlink, in order to ensure Finance and Service Delivery are empowered and efficient with the tool.
- Owned and managed weekly reports to enforce compliance for Sarbanes-Oxley purposes around project tracking to ensure that Cornerstone's project data are accurately measured, recorded, and reportable to our raving fans.
- Reported on weekly compliance and timesheet reports to accurately measure data analysis trends in the current technology market and to ensure that the project stage is in sync with % complete, send out portal requests, and welcome emails to our clients, which all have driven Cornerstone's revenue recognition.
- Responsible for being the first contact on the Services Team to approximately five hundred new clients.
- Drafted and managed all the process documentation and optimizing those procedures over time for the Service Delivery Team.
- Developed and communicated a change control process within the operations team to ensure that the correct amount of thought and consideration is taken when making any change.
- Established problem solutions by describing requirements in a work-flowchart and diagram, studied system capabilities, and analyzing alternative solutions.
Arch Capital Group Ltd. – Boston, MA,
- Managed the whole investment account lifecycle: including processed investment accounts, provided account maintenance, and provided servicing to financial representatives and their staff.
- Oversaw all the money movement from checking and placing trades, processed journals, transfers, and wire requests.
- Supported the Compliance Officer to enforce policies and audit compliance matters.
Citrus Grove Catering – City, STATE,
- Served as a liaison between management and clients by providing quality customer service via phone and email, interpreted and administered contracts, and advertised the catering business on campus.
- Evaluated catered event order forms to determine appropriate service and set up events, accordingly by demonstrating knowledge of buffet layout, service, and sit down service.
- Provided direct supervision of six student workers and communicated input to management staff concerning performance of the student workers.
University of California Riverside - Riverside, CA
Microsoft Excel, Visio, PowerPoint, Word, Outlook. Mavenlink. Salesforce. Marketo. Zendesk. OpenAir. NetX360
Operations & Process Analytics. Team Building and Mentoring. Strategic Planning. Multi-Level Communications.
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School Attended
- University of California Riverside
Job Titles Held:
- Senior Operations Analyst
- Investment Operations Associate
- Student Supervisor/Sales Assistant
Degrees
- Bachelor of Arts Degree
- Intermediate Business Management and Marketing
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