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senior operations analyst resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Business-oriented Research Analyst with [Number] years of experience developing solutions and methods for big data analytics and process optimization. Offering excellent communication skills and proven to collaborate cross-functionally with IT experts, project managers and subject matter experts to plan and deliver analytical methods. Quality-driven Operations Analyst skilled at collecting and analyzing information. Veteran forecaster with skills in generating reports and presenting trends in order to help business plan and improve operations. Bringing [Number] years of experience with [Type] companies and passion for making a difference. Accomplished in optimizing reporting and tracking systems to eliminate errors in business systems and increase reporting accuracy. Dedicated to enhancing business knowledge and making a positive impact on decision-making processes through effective data analysis, trend modeling and reporting. Highly qualified research and analysis professional adept at being subject matter expert in business workflow and overall operations. Experienced with [Area of expertise] processes and standard practices. Looking for challenging new role with progressive organization.

Skills
  • Team Training
  • Data Modeling
  • Microsoft Proficiency
  • Project Management
  • Planning & Organizing
  • Organizational Skills
  • Data Management
  • Supervision & Leadership
  • Training & Development
  • Team Management
Experience
Senior Operations Analyst, 06/2021 to Current
Insulet CorporationSan Jose, CA,
  • Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research.
  • Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment.
  • Initiates projects and alternatives to improve operations efficiency.
  • Evaluated failures in operational processes and conducted root cause analysis to find problem sources.
  • Used Excel for functions like spreadsheet tracking, model development and macros.
  • Worked with managers and employees to evaluate business processes and focus analysis on key areas.
  • Analyzed systems and processes to understand current functionality and impact of operational changes.
  • Researched, analyzed and solved revenue management questions, including forecasting and inventory.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Cargo Supervisor, 10/2014 to Current
Menzies AviationOrlando, FL,
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Trained new team members to apply industry best practices and airfield safety protocols.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Monitored staff performance and addressed issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Created training modules and documentation to train staff.
Treasury Services Specialist, 01/2019 to 06/2021
CapitalsourceDana Point, CA,
  • Supported registration processes with technical assistance and troubleshooting.
  • Trained customers on CashPro Software and answered questions to provide customer support.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Implemented troubleshooting techniques to resolve issue.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Answered phone calls and responded to questions and concerns.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Monitored employee performance through key metrics analysis.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Motivated and supported employees to maintain low turnover.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education and Training
Bachelor of Science: Finance, Expected in 12/2022 to University of North Carolina At Charlotte - Charlotte, NC
GPA:
Associate of Applied Science: Air Transportation, Expected in 06/2019 to Community College of The Air Force - Charleston, SC,
GPA:

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • Community College of The Air Force

Job Titles Held:

  • Senior Operations Analyst
  • Cargo Supervisor
  • Treasury Services Specialist

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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