Passionate and highly skilled Senior Operations Analyst with over 7 years experience working in Operations and Order Management. I am renowned for my excellent work ethic and commitment to the business and team success. I am seeking to leverage my strong capabilities in customer and stakeholder relationship management, and leadership to deliver exceptional business results and continuous business improvement.
Company NameCity, StateSenior Operations Analyst10/2013 to Current
Management of platform-function collaboration aimed at improving internal user experience. Providing process expertise facilitating Operations and Order Management for Asia, Australia/NZ & Emerging Markets.
Collaborate cross-functionally with business analysts, developers and testers to explain process transformation and provide scope of work for the technical team.
Integrate and deploy new initiatives, products and changes through process consultation and development, Business Requirement documentation and User Acceptance Testing.
Provide dedicated resource for high value customers to enable streamlined efforts of sales staff improving customer experience for all stakeholders.
Ensure Order Processing Team reaches all key performance indicators by providing coaching and training and maintaining strong relationships with Directors and all levels of Management.
Implement continuous process improvement by identifying key gaps and opportunities. Often, these initiatives are taken through to implementation in various projects.
Company NameCity, StateSales Administrative Assistant05/2013 to 09/2013
support for Account Managers, including answering requests for quotations,
stock availability dates and delivery procedures and timing.
upwards of 50 orders a day and monitoring updates to company databases and
correcting any identified errors.
Performed account reconciliations and served as
subject matter expert for past orders and invoicing queries.
Demonstrated self-reliance and the ability to work
autonomously by consistently exceeding KPI's and avoiding order entry errors.
Company NameCity, StateJunior Account Executive01/2012 to 04/2013
Client support for those eligible for various
incentives provided to by the Government, with a primary focus to exceed
industry and apprenticeship level targets and KPI's.
Mentor and liaison for special needs students and developing businesses
under difficult circumstances.
Build strong relationships with key stakeholders
by interacting professionally, answering questions and responding to phone and
email inquires within certain timeframes and SLA's.
Manage confidential records, accepting
payments, inputting information into TYIMS (Training and Youth Internet Management
System) and disseminating information to the correct and relevant
Assist in campaigns and large projects as
directed by the General Manager.
Company NameCity, StateAdministrative Officer12/2010 to 12/2011
Administrative support for the Operations
and Accounts Receivable department and perform day-to-day
financial transactions, including verifying, classifying, computing, posting
and recording accounts payable data and reconciled daily totals to confirm
Coordinate schedules, administrative functions,
quality assurance and process improvements to bolster operational output.
needs including taking messages, scanning documents and routing business
Maintain physical and electronic filing systems to maintain organizational efficiency.
receivable tracking database current with relevant client information,
collection and billing progress and program changes.
KEY CAPABILITIES AND ATTRIBUTES
Role Models a
strong work ethic and alignment to enterprise behaviours.
organizational skills and a solid reputation for delivering on commitments.
Resilient under pressure with the
ability to maintain composure and focus.
Act decisively as circumstances change rapidly while consulting appropriately.
and training skills to empower teams to thrive in new projects and business processes.
Close attention to detail with strength in planning, documentation and process improvement.
confident, enjoys leading by example in group settings.
Successfully coordinated the Enterprise-wide migration of system database (Pivotal to SAP) on time, within allocated budget with zero disruption to ongoing Enterprise Operations.
Regional oversight of business operations (APAC) to enable integration and facilitate 130+ new business processes.
Lead consultant for NZ Annual Business Advisory Panel.
Consistently exceed in Annual Performance Reviews at Thomson Reuters.
Thomson Reuters Centre of Excellence Certification.
Piloted digital innovation by playing key role introducing the delivery of subscriptions via e-Store, a first for Thomson Reuters globally.
QUALIFICATIONS & CREDENTIALS
Higher School Certificate2006All Saints Catholic College (Casula Campus), City, State, Australia
Associates Degree:Exercise Science2009ACPE, City, State, AustraliaCertificate III & IV in Applied Fitness Associates Degree in Exercise Science
PHILCORE NSW, Sydney, New South Wales, AustraliaCharity and Fundraising
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All Saints Catholic College (Casula Campus)
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Senior Operations Analyst
Sales Administrative Assistant
Junior Account Executive
Higher School Certificate 2006 Associates Degree : Exercise Science 2009
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