(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Multi-skilled professional with 13 years of experience in Project & IT Operations management, Business analysis, Process improvement with excellent record of accomplishment of managing complex functional projects in various environments. Manage technical staff, offshore resources and coordinating development activities effectively.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Academic Back Ground and Technical Qualifications Sri Venkateswara University Tirupati, Expected in Master of Science : Electronics & Communication - GPA : Electronics & Communication
S.K.University , Expected in Bachelor of Science : Electronics & Communications - GPA : Electronics & Communications
, Expected in ITIL V3 Certified (Foundation Certificate in IT Service Management) Lean Six Sigma Green belt Certified Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) PMP training completed : - GPA :
Project Management People Management Process Improvement ( Lean Six Sigma ) Risk Mitigation & Management Leadership Teamwork & Mentoring ITIL (Information Technology Infrastructure Library) IT End user operations management Vendor Management Telecom Management
Conduent Incorporated - Senior IT Operations Analyst
, , 01/2010 - 01/1
  • Schneider Electric India Pvt.
  • Ltd (SEI) is a 100% subsidiary of Schneider Electric Industries SAS, a global specialist in energy management.
  • Primary Responsibilities: Managing projects from initiation stage to closing for infrastructure setup and IT Operations projects.
  • Facilitate Failure Modes and Effects Analysis sessions and Root Cause Analysis session to assess.
  • Mitigate and communicate risk associated with operational and technical change.
  • Conferring with project personnel to identify and resolve problems.
  • Negotiating with suppliers to obtain resources or materials.
  • Establishing a project communication plan, RACI model.
  • Preparing project status reports by collecting and analyzing information and trends.
  • Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action Maintaining organization's effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies Member of the IT Change Approval Board (CAB) in reviewing proposed changes to the IT Infrastructure and business applications.
  • Managing budget definition, reporting and control costs as relevant to area of responsibility while coordinating effectively with Finance partners Effectively managing all IT Operations issues/risks and escalate as appropriate.
  • Incident , change & Problem management) Updating timely report to IT management and key stakeholders on projects progress and risks to delivery including non-compliance issues.
Aaa Southern New England - IT operations analyst
, , 08/2007 - 12/2009
  • As an IT operations analyst responsible for managing the internal IT Infrastructure & day to day IT related issues.
  • My role was more of an IT support.
  • Providing day-to-day oversight of Network Operations, continuous service improvement roadmap in coordination with colleagues and peers.
  • Collaborate with Information Security officer in ensuring security policies & practices are adhered to within the region.
  • Communicating to all stakeholders to ensure effective handover of new and changed IT Services into the operations environment, such as SLA provision to include IT / business internal and external stakeholders.
Institute Of Business Management & Research - IT Support Engineer / Network Administrator System administrator
, , 05/2003 - 11/2004
  • Worked as Network Administrator for IBMR, Bangalore from Dec 2004 to Aug 2007.
  • Responsibilities: As an IT Support Engineer responsible for managing the internal IT Infrastructure & day to day IT related issues.
  • My role was more of an IT Technician.
  • Softpro software professionals Pvt.
  • Ltd A small training and software development entity Complete infrastructure setup including Data centre and real-time inventory management, SEZ orders from vendors, point-of-contact for entire project.
  • Organized and managed installation of system to initial deployment location.
  • Exercised significant on-the-spot issue management.
  • served as key technical Resource.
  • Result : End to end solution for 2 Manufacturing factories setup completed with HA services and risk mitigation process.
  • WLAN setup for WMS Project : Integrating the RF guns to ERP data through WLAN setup at all warehouses to monitor and control the inventory.
  • Participated in project planning, budgeting, part of negotiation and requirement analysis, Documentation on functional and technical specifications & Worked with network architect team in design and implementation modeling.
  • Result : Making all Raw material inventory online through wireless connectivity PM Tool implementation Preventive maintenance tool designed to help onsite team members to work proactively on the general IT related issues and missing updates in defined intervals.
  • The tool will collect the several system data to work accordingly and the report will be shared monthly basis to management team.
  • Result : Reducing the repeated call logs on non-compliance and periodical updates issues Redundant link establishment across factories Conventional OFC have physical damage threats due to expansion of industrial area.
  • Projected the budget, survey, validation of risks ,part of negotiation ,Contingency plans, execution and UAT.
  • Finally go live as per the schedule.
  • With this we are able to provide redundant link for 8 Factories and 3 warehouses.
  • Result : Secondary LAN connectivity across factories to make network uptime 100% Hire to Retire Solution This is a facilitation program which involves all the basic amenities provision to new incumbent to the organization.
  • Which includes periodical meeting with HR and finance team on the projection and procurement and latest development in the region and while employee exits from the organization the asset management and reconciliation etc.
  • Video presentation on IT Service, policies and support information.
  • Result : Centralized asset tracking and EOL and EOS system inventory management across region Avaya IP telephone implementation Upgrading existing Digital phones to new IP UCS telephone system.
  • Initiation with business on the various aspects like Budget, feasibility with existing infrastructure, prioritizing the requirements etc.
  • RACI Model for smoother execution.
  • Result : Installation of IP phones across 12 factories and ensuring extension dialing facility among them.
  • MPS Printer Solution Consolidating the printer requirement across the factories and to analyze the user requirement through Kaizen process.
  • Automation of toner management to reduce manual intervention to log calls for every time with vendor.
  • Part of negotiation team to approach global team for non-catalogue devices for cost saving.
  • Using Kaizan and Poka -yoke method reduced paper / toner / power wastage at office.
  • Result : Multiple vendors to two vendors and defined SLA along with automated toner management with secured print outs.
  • Accomplishments Got Extra miler award for successfully handling multiple projects Complete IT infrastructure setup done at Uttaranchal which includes Project initiation, planning, execution and controlling and finally operations handed over to local team.
  • RF link is established between factory and DCs to save recurrent cost from service providers 2500+ PC replacement across the factories Business Continuity plan for network resource through RF across the factories Optimum resource utilization by optimizing printing solution Data card migration and PRI utilization report to reduce operational expenses M.
  • N.
  • Shyama Claire).
go live, analyst, approach, architect, asset management, Automation, Avaya, basic, budgeting, Budget, CCNA, Cisco Certified Network Associate, closing, Dec, delivery, Documentation, energy management, Engineer, ERP, Finance, financial, forecasting, functional, HR, Information Security, Information Technology, inventory management, inventory, IP, IT management, IT Support, ITIL, LAN, Leadership, People Management, Managing, materials, Mentoring, Microsoft Certified Professional, MCP, office, migration, modeling, Negotiating, negotiation, Network Administrator, Network, operations management, personnel, policies, Printer, Process Improvement, procurement, progress, Project Management, project planning, real-time, reporting, requirement, SAS, scheduling, Six Sigma, SLA, software development, strategic plans, Teamwork, Technician, Telecom, telephone, phones, Upgrading, validation, Vendor Management, Video

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Resume Overview

School Attended

  • Academic Back Ground and Technical Qualifications Sri Venkateswara University
  • S.K.University

Job Titles Held:

  • Senior IT Operations Analyst
  • IT operations analyst
  • IT Support Engineer / Network Administrator System administrator


  • Master of Science
  • Bachelor of Science
  • ITIL V3 Certified (Foundation Certificate in IT Service Management) Lean Six Sigma Green belt Certified Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) PMP training completed

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