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senior income analyst resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

A results-oriented and analytical IT professional, specializing in information system management with vast experience in project management and network management. Utilizes strong technical proficiency and adaptability to develop solutions, promote efficiency and limit downtime in Depository Trust Company. A forward-thinking and highly skilled producer, who develops and implements best-practice methodologies to administer cost-conscious, customer-beneficial operational improvements. Well-grounded leader successfully optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • IMS (Information Management System) Advanced Visual Basic
  • C++ Programing ERM Enterprise Relationship Management
  • Fundmaster Tax Manager
  • TLM Transaction Lifecycle Management Wireless technology
  • Detail Oriented Problem Solver
  • Multitasking
  • Microsoft office (Word, Excel, Access, Powerpoint, Outlook)
  • SQL
  • HTML
  • C++
  • Customer satisfaction
  • Detail Oriented
  • Fundmaster
  • HTML
  • IMS
  • Team development
  • Leadership
  • Market
  • Access
  • Excel
  • Microsoft office
  • Outlook
  • Powerpoint
  • Word
  • Multitasking
  • Enterprise
  • Problem Solver
  • Processes
  • Quality
  • Relationship Management
  • SQL
  • Tax
  • Visual Basic
  • Workflow
  • Excels in team leadership
  • Employee training
  • Operational improvement
  • Proficient in Microsoft Office
  • Problem resolution
  • Team management
  • Business operations
  • Process improvement
  • Team building
  • Financial administration
  • Financial analysis and planning
Experience
Senior Income Analyst, 10/2015 - 09/2018
Nextstep Care Berkeley Lake, GA,
  • Managed the pre-reconciliation process of all events settlings; including $10,000 and 30-day old exception payments.
  • Resolved all payable discrepancies within income collections.
  • Developed and maintained productive relationships with all department team members, operations leadership, executive team, and business partners.
  • Timely disbursement of dividend payments by end of market day.
  • Knowledge of security instruments and income processes.
  • Worked on cross-brand teams to develop enterprise-level initiatives for Northern Trust.
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
Watch Commander- Team Leader, 04/2012 - 09/2015
JP Morgan City, STATE,
  • Oversaw and monitored batch free system (Remit Admin).
  • Served as SME for all associates including offshore teams in Manila and Bangalore for Global Control Center.
  • Intergrated efficiencies in service and overall customer satisfaction.
  • Managed the generated analysis report and the Chicago Automated Report.
  • Responsible for corrective actions for team members.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
Team Leader, 10/2008 - 04/2012
JPMorgan Chase City, STATE,
  • Monitored employee’s productivity and audited associates quality standards.
  • Conducted new- hire training resulting in consistent on-boarding, team development, and employee retention.
  • Subject matter expert and escalation point of contact for 25+associates; resolving workflow issues and standard operating procedures.
  • Delegated daily tasks to team members to optimize team productivity.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Integrated process improvements to increase overall workflow.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education and Training
Master's degree: Management Information Systems, General, Expected in 2012
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Keller Graduate School of Management of DeVry University - Chicago, Illinois
GPA:
Status -
Bachelor of Science: , Expected in 06/2006
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DeVry University - Tinley Park, IL,
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Keller Graduate School of Management of DeVry University
  • DeVry University

Job Titles Held:

  • Senior Income Analyst
  • Watch Commander- Team Leader
  • Team Leader

Degrees

  • Master's degree
  • Bachelor of Science

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