Consummate Business Professional with over 10 years of experience in Customer Service
*Skilled in account management, negotiation, relationship development and problem solving
*Proficient in the MS Office suite of systems including Word, Excel, PowerPoint, Access, and Outlook
*Efficient at multi-tasking - Capable of handling high email and phone call volumes with professional, upbeat attitude
*Passionate about going above and beyond for every customer, every time
*Managed Intermodal Operations and Customer Service for the Midwest Region for a top 10 ranked Steam Ship Line
*Promoted Teller Operations Specialist in charge of daily operations for one of the leading financial institutions in the world
*Recipient of outstanding customer service award from Weiss-Rohlig Logistics, a worldwide leader in the logistics field
Senior Export Customer Service Specialist05/2014 － CurrentUnited Arab Shipping CompanyPeachtree Corners, GA
Managed Customer Service inbox to ensure timely response and proper handling.
Lead the creation of customer codes for all new UASC customers / Ensured that customer's information was valid and verified prior to vessel arrival.
Handled release of official documents: Printing and overnight currier of Original Bills of Ladings, issuing of Seaway and Telex notifications to both customer and port of discharge.
Responsible for ensuring all completed documents received and input prior to vessel sailing.
Customs with Customs Authority for AUC1 SAV, AUC1 ORF, AUC1 CHS and INAS SAV.
Issued and followed up on Manifest Correctors for revisions needed after vessel manifest closure.
Increased company profit by applying the High Service Alternative in all daily activities.
Intermodal Traffic Analyst06/2013 － 05/2014Hanjin Shipping America, LLCAlpharetta, GA
Managed Intermodal Operations and Customer Service for the locations of Kansas City, MO, Detroit, MI, and Omaha, NE.
Responsible for timely coordination of final freight movement of international cargo to our customers and meeting their delivery needs.
Tasked with maintaining and fostering new relationships with vendors and negotiating best rates for service.
Troubleshot service failures for rapid resolution and minimal disruption to customers.
Perform inland track and trace services for customers using rail service sites and coordination with trucking companies.
Teller Operations Specialist06/2007 － 05/2013Bank of AmericaMarietta, GA
Responsible for driving day-to-day operational excellence of the banking center.
Lead and coached tellers to consistently delight customers by exceeding their needs and expectations.
Participated in leadership meetings with the Banking Center Manager to develop action plans to driver results.
Solely responsible for maintaining the working cash reserve for the banking center and balancing the vault daily.
Served as back up Assistant Branch Manager.
2002Diploma:Sequoyah High SchoolCanton, GA, United Stateswith Honors