Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Self-motivated [Job Title] offering a strong work ethic and determination to complete tasks in a timely Claireer. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.

  • Accounting operations professional
  • Strong communication skills
  • Complex problem solving
  • Problem resolution ability
  • Windows XP/Vista
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Strong interpersonal skills
  • Customer-oriented
  • Skilled multi-tasker


  • Upgraded accounts payable system to new platform.


  • Maintained compliance with regulatory standards by training clients on new government specification standards.

Strategy and Planning

  • Developed and communicated team Web site.Established policies and procedures for Web site usage.
to Senior Eligibility Analyst State Of Indiana | Medaryville, IN,
  • Maintain eligibility for Automated, Direct Connection, and Manual accounts.
  • Accounts consist of dental indemnity, CIGNA Dental Health (CDH), medical, indemnity, flexcare, RxPrime, vision, non-national, and commercial coverage.
  • Interact with different departments (CDH, RxPrime, vendor services) within CIGNA Healthcare to resolve issues due to the different product types each account maintains.
  • Establish and test electronic data transfer mechanisms (EDI, FTP, HTTPS) to ensure proper utilization by the customer and accurate feeds to CIGNA.
  • Create and test algorithms and program reformatters to accommodate non-standard file transmissions.
  • Research and reconcile issues regarding eligibility and transfer mechanisms.
  • Liaison to clients and Third Party Administrators regarding problem solving related to health insurance issues.
  • Educates client representative on administrative procedures, benefit plans and identifies available resources.
  • Understands systems requirements and cutoff dates for daily/weekly/monthly reports in order to ensure that all internal and external process reports contain accurate information.
  • Meet and exceed all metrics regarding returning phone calls, emails, and updating client's files to ensure that all customer data is installed in an accurate and timely Claireer.
  • Exercise strong organization and communication skills, as well as the ability to perform multiple tasks under aggressive timeframes.
  • Assisted in team coaching responsibilities, lead as authorizer in customer service requests and vantive requests for team.
to Account Manager Bergen Logistics | North Bergen, NJ,
  • Independently manage client relationships.
  • Oversee the production efforts for client campaigns and yearly marketing efforts.
  • Proactively bring new ideas and suggestions to clients.
  • Review upcoming client campaigns for production efficiencies.
  • Independently solve production problems as they arise.
  • Act as a resource to team members for job related issues.
  • Work with management to identify and implement internal process improvement Establish and monitor own revenue projection goals.
  • Communicate clearly and effectively with clients and colleagues.
  • Verify client provided specifications.
  • Generate, maintain and update production schedules.
Expected in Bachelor of Science | Accounting MCC, Manchester, CT GPA: GPA: 3.0
Accounting GPA: 3.0
Expected in Associate of Science | Criminal Justice Psychology, Political Science and Criminal Justice National Association of Credit Management (NACM), , GPA: GPA: 3.0
Criminal Justice Psychology, Political Science and Criminal Justice GPA: 3.0

Accounts Payable, administrative, coaching, communication skills, Credit, client, clients, Customer Service, data transfer, EDI, Front-Office, FTP, Insurance, Teambuilding, marketing, Presentations, problem solving, process improvement, Research, Scheduling, phone, vantive, vision, Written

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School Attended

  • MCC
  • National Association of Credit Management (NACM)

Job Titles Held:

  • Senior Eligibility Analyst
  • Account Manager


  • Bachelor of Science
  • Associate of Science

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