Senior Cybersecurity Analyst Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Qualified professional with a background encompassing over 21 years in the U.S. Army, as a Senior Non-Commissioned Officer, fulfilling duties & responsibilities in assigned positions requiring excellent LEADERSHIP, PROJECT MANAGEMENT, & ADMINISTRATIVE skills; Creative Marketing Director with expertise across multiple facets of marketing channels including email campaigns, public relations, social media, and event planning & execution. Successfully managed & united individuals and teams to achieve aggressive goals and produce excellent results. Keen insight into marketing, digital marketing campaigns, and public relations.

  • Detail-Oriented Team Player with proficient Operations Management & Administration, Team Development & Vendor Coordination Abilities
  • Windows 10, Office 365, Microsoft Project Professional, Specialty Programs & Apps, Adobe Reader & Pro, SharePoint, Cloud-Based Programs & Services.
  • Attended and Completed PMP Course.
  • Researching, Developing & Implementing Strategic Plans, Budgets & Procedures.
  • Interacting Professionally with Persons on All Levels of Operations.
  • Staff Development, Training, Mentoring, Evaluating, Motivating & Supervising Personnel.
  • Preparing Accurate Documentation & Reports.
  • Working Well Under Pressure of Multitasks, Demanding Workloads, Fast-Paced, Stressful & Adverse Environments.
  • Projecting Positive Company Image.
  • PMP, A+, Network+, Security+, Active Directory, Snort, CISCO, Harris Communications, WSUS, Active Directory, TACLAN, SATCOM, CCNA, CISSP, Cyber Security, Information Assurance, CITRIX, VPN, LAN, WAN.
  • Quick Learner with proven Interpersonal Skills, Communication, Customer Service & Public Relations Skills.
  • Operational Risk Management, Quality Assurance, Inventory & Safety Controls.
  • Ensured Adherence to Maximum Productivity & Government Regulations.
  • Quick Troubleshooting, Problem Solving, and Conflict Resolution Experience & Skills.
  • Handling Company VIPs & High Profile Clients with Tact, Professionalism, & Diplomacy.
Work History
03/2009 to Current
Marketing Director Endura Products Nacogdoches, TX,
  • Evaluated and optimized marketing strategies to improve goal attainment in various areas of focus, and also brought areas or attributes not being focused on into perspective.
  • Analyzed market trends and competitive landscape to understand opportunities and potential value.
  • Created innovative strategies to drive customer engagement.
  • Collaborated with designers and editorial team on marketing materials.
  • Spearheaded market research to identify branding opportunities, and tactics to sustain loyal customer base.
  • Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
  • Evaluated target market research and adjusted strategy to address competitive influences and changing market.
  • Initiated weekly, biweekly, monthly, quarterly sessions with sales team leaders to develop new concepts & promotional strategies.
  • Prepared and executed public & private events with ranges from 50 to 10,000+ guests in attendance.
  • Developed and recommended strategic brand pricing and positioning for Professional Entertainment, Brand Awareness, Celebrities & Celebrity Events, High End & High Profile Events.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
09/2019 to 07/2020
Senior Cybersecurity Analyst Verizon Communications Newport News, VA,
  • Senior Cybersecurity Analyst & Policies and Procedures POC for Integration Innovation, Inc (i3) HQ.
  • Created, and enforced plans, policies, and procedures to safeguard end user computer files, Server & Network Files, and SharePoint files against modification, destruction, or disclosure. Monitored, reported, and blacklisted domains, ip addresses, and other sources of phishing attempts, malware, spyware, and other potential internal & external cyber threats.
  • Provided leadership, guidance, support, and input on a wide range of applications including Microsoft, Sophos, AlienVault, Cisco, Active Directory, Azure, GPVPN, and other additional systems.
  • Dissected complex technical issues and developed enterprise-level policies and procedures.
  • Developed enterprise System Security Plans (SSPs), to include Plans of Actions and Milestones (POA&Ms).
  • Participated in evaluation and testing of microcomputer software for vulnerabilities.
  • Analyzed monthly Cybersecurity reports to look for abnormalities or anything suspicious on organization's networks, end users, and any other potentially malicious activity.
  • Took initiative in performing other related duties, as well as thinking outside of the box in providing advice & input to improve upon existing or pre-existing daily procedures & practices.
  • Proactively recommended improvements in physical and digital security & procedures, personnel safety practices, and overall situational awareness in (i3) IT Department & all Departments throughout Integration Innovation, Inc (i3).
  • Provided weekly reports to immediate supervisors and higher-ups to keep them informed of progress or unforeseen obstacles encountered (e.g. Hardware, Financial, Software, Firmware, etc.)
  • Acknowledged for my diligence, my work ethic, providing quick & accurate input, assistance, and guidance to fellow teammates, and to all departments & executives throughout Integration Innovation, Inc (i3).
05/2019 to 07/2019
TIER II TECHNICAL SUPPORT Kastle Systems Silver Spring, MD,
  • Remotely provided Tier II Technical Support for 1,800 Tractor Supply Company Store Systems across the U.S. utilizing Windows, Linux, Blade Logic, Dameware, RDP, SQL, Airwatch, and PuTTY.
  • Maintained timely communications with end users on work order status, expected timeline(s) for replacement equipment or assigned technicians, or any unforeseen delays, and to verify all issues had been addressed and fixed accordingly before closing their ticket.
  • Assessed & prioritized tickets assigned to our IT team queue, based on severity and impact of issues stated in each ticket.
  • Entrusted with submitting requests to our warehouse to replace hardware, and scheduling an onsite technician to physically go assess & resolve IT related situation(s)
  • Remotely Instructed onsite technicians (via phone) through processes of programming & fixing hardware.
  • Remotely pushed configuration updates to several types of devices (Computers, Servers, Routers, Switches, etc.) with software, scripts, and firmware.
  • Successfully & effectively assessed and fixed complex software and firmware deployments along with complex Microsoft Server and Linux Server environment issues.
  • Processed and resolved over 60 support requests weekly for technical assistance on wide range of issues by providing remote support for 1,800 Tractor Supply Stores (Nationwide).
  • Support requests included verifying proper running & routing of LAN cables from server switch ports & patch panels to the proper data wall jacks equipment, servers, switches, etc.
  • Provided excellent customer support and relations to ensure minimal interruptions or flaws in daily IT operations of WiFi Routers, Switches, Proper Port Assignments & Configurations, VOIP Phones, and more.
08/2017 to 10/2018
SENIOR COMPUTER ENGINEER / FIELD TECHNOLOGY SERVICES MGM Resorts International (Corporate Headquarters) City, STATE,
  • Responsible for identifying & resolving IT related issues (network and end user systems, external hardware, local & network printers, routers, WiFi, switches, software & software licenses, and firmware) on a daily basis for MGM Resorts International Employees & Guests (Windows & Mac).
  • Developed solid and positive working relationships with peers, senior executives, Department VPs & Senior VPs, and company VIPs.
  • Assisted Project Managers in coordinating, organizing, overseeing, and completing various company IT projects in order to meet set deadlines, or finish ahead of set deadlines, or under budget while still achieving or exceeding the standards & expectations.
  • Regularly initiated discussions with my Computer Engineer Team, other Computer Engineers in MGM, Directors, Executives, and Department Vice Presidents to get feedback & input to take in to consideration towards ideas I, or others had (better organization, troubleshooting methods, and purchasing more effective and efficient office equipment & IT tools) for improvement on the daily functions and overall success of the Computer Engineer team(s).
  • Provided exceptional services to customers requesting IT assistance, and resolving anything else I found while onsite that needed to be fixed or updated (while staying within company rules & regulations, licenses, and budget).
  • Consistently recognized & applauded by individual staff members & employees, Department Directors, VPs, Senior VPs, and our CIO for rising above the rest and exceeding the standards through my skills and knowledge, along with my thinking outside of the box, my integrity, my initiative, and my assertiveness.
03/1995 to 07/2016


  • Directly responsible for training & managing 20+ personnel, system administration, daily Information Services Support, and Direct Support for Division Operations & Combat Missions with equipment valued at over $500 Million.
  • Assisted with network design, editing and testing of computer programs; Requisitioning, receiving, storing, issuing, and maintaining accountability for IT & other equipment, parts, and supplies.
  • Collaborated with programmers, section leaders and customers to improve IT efficiency.
  • Performed System Administrator duties & Analysis, Data Control, Bulk Storage & Transfer, and Information Assurance operations; Isolated & corrected malfunctions, and restored various components within our Information Systems.
  • Prepared Application Packages, Program References & Outputs, Production Statistics, Equipment/Parts Maintenance Logs, and Quality Control Reports.
  • Prepared and maintained Program Operation Manuals & Procedures, technical documents, information and incident logs, personnel & equipment rosters, and status boards for daily operations.
  • Provided accurate updates & briefings to commanders.
  • Position required extensive knowledge of various computer and communications systems, computer language commands, software, and files.


  • Information System Administrator & Supervisor for High-Priority Special Assault Aviation Battalion Operations. Coordinated and controlled procurement, upgrade, installation, operation, maintenance and administration of 4 Tactical TACLAN and ADP (Automated Data Processing) Communication Systems.
  • Trained and supervised 12 personnel in automation & communication support. Enforced importance of accountability, properly secured storage, proper logging, and proper destruction of sensitive data at all times.
  • Recognized and commended for my performance as a leader along with the performance, training, & skills of soldiers appointed under me.


  • Appointed to train and supervise system administrators & technicians, and certify users on military networks (Military personnel & civilians).
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised and ensured proficiency in daily operations, and combat operations to accommodate both military personnel and DoD civilians.
  • Provided direct support & guidance during Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF) wartime missions encompassing 2,100 desktops, laptops, printers, routers, switches, and 1,500+ users.
  • Created multiple user and computer accounts; Monitored satellite & network availability, vulnerabilities, and overall integrity of our IT Systems & Automation Equipment (estimated value of $2,000,000).
Hiking, Camping, Cycling, Kayaking, Surfing, Cooking, Gym
Expected in
Bachelor of Science: Computer Science
University of Maryland University College - US Army,
  • Coursework includes Speech and Communication, Information Technology Proficiency, Sociology, and Psychology.
Expected in
United States Army NCO Academy & Advanced Leaders Course (ALC) - Fort Gordon, GA,
  • Completed professional development in Senior Leadership, Team Development, Department Director Responsibilities, Project Management, and Information Technology.
  • Member of US Army & Senior Noncommissioned Officers (NCOs) Alumni.
Expected in 2025
Undergraduate - Current Student: Business Innovation & Entrepreneurship (B.B.A)
Middle Tennessee State University - Murfreesboro, TN
Expected in 06/2021
Project Management Institute (PMI) - Chattanooga, TN,
  • Completed professional development in Leadership & Project Management.
  • Member of PMI.
Expected in 1994
High School Diploma:
Pace High School - Pace, FL
Additional Information
  • Current DoD Security Clearance SECRET; Past Security Clearances (TS/SCI & U.S. Army).
  • Chosen to serve in Special Forces and Special Operations in Operation Enduring Freedom (OEF), Afghanistan & Operation Iraqi Freedom (OIF) on multiple combat deployments & combat missions.
  • Handpicked to setup & operate the “First ever NCO Academy” in SW Asia, personally recognized & awarded by the Command Sergeant Major of the Army (CSA Kenneth O. Preston).
  • Received “Outstanding Leadership Recognition & Award” from the White House Communications Agency Commander (The Voice of The President).
  • Active 12-Year Volunteer, Salvation Army, Various Locations
  • Active 14-Year Volunteer, Helping Hands, Various Locations
  • PMP
  • A+
  • Network+
  • Security+
  • Active Directory
  • Snort
  • Harris Communications
  • CCNA

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Resume Overview

School Attended
  • University of Maryland University College
  • United States Army NCO Academy & Advanced Leaders Course (ALC)
  • Middle Tennessee State University
  • Project Management Institute (PMI)
  • Pace High School
Job Titles Held:
  • Marketing Director
  • Senior Cybersecurity Analyst
  • Bachelor of Science
  • Undergraduate - Current Student
  • PMP Course Graduate
  • High School Diploma

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