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Senior Content Operations Analyst Resume Example

Resume Score: 80%

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Profiles
  • linkedin.com/in/annaha2
Summary

Senior Content Operations Analyst working closely with support operations management to develop a flexible process and tooling execution strategy to support the growth and scalability of Support team and company-wide initiatives. Analyze historical and forecasted work request data to identify trends related to work processing and resource capacity. Help drive modernization and other projects to completion in agreement with relevant stakeholders in a cross-departmental function. Develop and assist with various support operations requests and drive to completion. Master the ins and outs of our customer support tool to ensure it is being utilized in the most effective and efficient manner.

Skills
  • Deadline-driven
  • Scheduling and planning
  • Leadership and task delegation
  • Consensus-building and teamwork
  • Strong attention to detail
  • Supervision
  • Multitasking
  • Project planning
  • Communication
  • Data analysis
  • Content operations
  • Quality assurance
  • Troubleshooting
Technical Acumen
  • Adobe Acrobat
  • Azure DevOps
  • Bugzilla
  • IMacros
  • Microsoft Office
  • Microsoft SQL Server
  • Microsoft
  • Teams/Slack/Zoom
  • Salesforce
Education and Training
Master of Library: Information ScienceDominican UniversityRiver Forest, IL
Bachelor of Arts: Film/Media Studies & Anthropology-SociologyLoyola University Of ChicagoChicago, IL
SENIOR CONTENT OPERATIONS ANALYST
Experience
VelocityEHS - Senior Content Operations AnalystChicago, IL2021 - Current

Content Operations Analyst III, February 2018 - 2021

Content Support Specialist, Content Operations Analyst I & II,

2015 - 2018

  • Maintain database of 13.5 million safety documents; monitor document workflow process, including document acquisition, processing, and quality assurance
  • Create and execute various analytics projects to inform team strategy and internal stakeholders; including the development of reports, dashboards, and scripts/automation
  • Collaborate with account management teams, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency
  • Organize and structure work across a variety of cross-functional teams to deliver on shared goals and priorities
  • Collect, document, and track various operational metrics and data; responsible for building and maintaining regular and ad-hoc reporting on departmental performance and SDS database
  • Responsible for the Manufacturer Submit Program – maintaining and processing (M)SDSs received, exploring new opportunities for expanding this program, and taking the lead to resolve issues as needed
  • Establish an nd manage ad hoc project timelines; collect, input, analyze, and report various project metrics throughout the project life cycle
  • Coordinate with other operations teams to perform quality assurance, automate tasks, boost (M)SDS obtainment success rates, and to exceed customer expectations

Accomplishments:

  • Played a major role in the launch of our new internal system, a proprietary application that manages content and workflows and is the backbone of our product, including business requirements writing, user acceptance testing, post-release testing, SOP creation, bug submission, and troubleshooting
  • Personally acquired and processed over 580K documents using automation, contributing to my team exceeding its annual goal of 1.3M documents added and resulting in over 340K updates for our customers
Encyclopædia Britannica Inc. - Assistant Media ArchivistChicago, IL2013 - 2015
  • Evaluated and cataloged media from Britannica and outside collections; created new asset records for editorial, marketing, and global initiatives
  • Handled the review, prioritization, usage rights, contract terms, and invoicing of Britannica assets; reviewed image requests for rights issues
  • Managed reporting to drive decisions for the Editorial, Marketing, and International departments regarding media metadata and licensing information
  • Assisted with the development and maintenance of the Media Asset Management Database
  • Developed organizational systems for newly digitized content to streamline usage.
  • Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
Chicago Independent Radio Project (CHIRP Radio) - Promotions DirectorChicago, IL2013 - 2017

Assistant Promotions Director, June 2010 - March 2013

Venue Lead, December 2009 - June 2010

  • Developed and executed promotional initiatives for a non-profit communit radio station
  • Managed all on-air and online contests and promotions; collaborated with local venues, CHIRP management, and support staff
  • Pursued and coordinated media and community partnerships with Chicago-area nonprofits, arts organizations, festivals, artists, and record labels
  • Maintained the station's presence on social media networks, including Facebook and Twitter; updated CHIRP website with promotions content
  • Recruited, trained, and supervised a team of six volunteers
  • Monitored effectiveness of promotions and advertising campaigns.
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Resume Overview

Companies Worked For:

  • VelocityEHS
  • Encyclopædia Britannica Inc.
  • Chicago Independent Radio Project (CHIRP Radio)

School Attended

  • Dominican University
  • Loyola University Of Chicago

Job Titles Held:

  • Senior Content Operations Analyst
  • Assistant Media Archivist
  • Promotions Director

Degrees

  • Master of Library : Information Science
    Bachelor of Arts : Film/Media Studies & Anthropology-Sociology

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