Senior Content Operations Analyst Resume Example

Content Operations Analyst III, February 2018 - 2021

Content Support Specialist, Content Operations Analyst I & II,

2015 - 2018

• Maintain database of 13.5 million safety documents; monitor document workflow process, including document acquisition, processing, and quality assurance
• Create and execute various analytics projects to inform team strategy and internal stakeholders; including the development of reports, dashboards, and scripts/automation
• Collaborate with account management teams, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency
• Organize and structure work across a variety of cross-functional teams to deliver on shared goals and priorities
• Collect, document, and track various operational metrics and data; responsible for building and maintaining regular and ad-hoc reporting on departmental performance and SDS database
• Responsible for the Manufacturer Submit Program – maintaining and processing (M)SDSs received, exploring new opportunities for expanding this program, and taking the lead to resolve issues as needed
• Establish an nd manage ad hoc project timelines; collect, input, analyze, and report various project metrics throughout the project life cycle
• Coordinate with other operations teams to perform quality assurance, automate tasks, boost (M)SDS obtainment success rates, and to exceed customer expectations

Accomplishments:

• Played a major role in the launch of our new internal system, a proprietary application that manages content and workflows and is the backbone of our product, including business requirements writing, user acceptance testing, post-release testing, SOP creation, bug submission, and troubleshooting
• Personally acquired and processed over 580K documents using automation, contributing to my team exceeding its annual goal of 1.3M documents added and resulting in over 340K updates for our customers