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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Security Clearance: Current Top Secret/SCI. Senior leader with 24 years of military service specializing in airborne communications, data, computer, radar, local area networks; aviation training, and Crew and Operational Resource Management; aircraft and flight system acquisition, test and evaluation, and contract oversight. Management experience in Air Mobility Command's "Premier Wing" as well as direct executive support of Presidential airlift operations providing global air-to-ground satellite voice and data communications. Protocol talents coupled with proven written and verbal communication skills allow me to work effectively with foreign military and government leaders, and staff members of the Vice President, Secretary of State, Secretary of Defense, and the Chairman of the Joint Chiefs of Staff.

Highlights
  • Exceptional troubleshooter
  • Desktop and laptop expert
  • VoIP knowledge
  • IT security policies
  • Customer service specialist
  • Staff development
  • Change management
  • Supervision and training
Education
Trident University Cypress, CA Expected in Spring 2015 – – B.S : Information Technology Management - GPA :
Community College of the Air Force Montgomer, AL Expected in 2009 – – Associate of Applied Science : Information Technology - GPA :
, Expected in – – Boeing Mission Data & Communications PC/Network Architecture Course *Air Force Airborne Network/Computer Architecture Systems Course *Dept. of Defense Communications Security Training *Defense Information Systems Agency Information Assurance Training : - GPA :
Accomplishments

Leadership

  • Served as key contributing member to Leadership team.
  • Led personnel charge for better education resulting in 45% increase in completed degrees

Project Management:

  • Initiated $100K fund raising project resulting in the completion of a POW/MIA Memorial for local community.
  • Resurrected work center resiliency program ensuring 1500 members completed program two months ahead of schedule
Experience
Zones, Inc. - Senior Communications & Network Systems Manager
Phoenix, AZ, 07/2011 - 07/2015
  • Defined and executed total breadth of airborne network operations for the Vice President of the US resulting in 99% mission effectiveness
  • Monitored and troubleshot network problems, developed connection work around procedures, and accomplished total data network recovery procedures
  • Ensured rigorous application of DoD/DISA information & communication security, information assurance policies, principles, and practices
  • Exhibited strong interpersonal communication skills with high ranking US civilian & military leadership as one of the Wing's primary representatives for communication, data, and network solutions, policies, and procurement of equipment
  • Provided hands on repair/replacement for Microsoft based desktop & laptop workstations and oversaw installation of network anti-virus/firewall protection packages with zero breaches of entire airborne network
  • Configured front-end processors, hubs, switches, and routers; monitored network performance/traffic within LAN/WAN & air-ground satellite based communication nodes producing a reliable data capability for US leaders
  • Managed acceptance testing of a $435K program for a data & communications upgrade resulting in 250% increase in mission capabilities 60 days ahead of schedule
  • Championed training initiatives with DoD wide command centers increasing familiarity of Wing's data/communication systems by 150% with minimal impact to cost and time
  • Wing's representative on Air Mobility Command's requirements council resulting in procurement of $245M in fleet funding for data/communication system upgrades
  • Supervised 48 personnel in high operations tempo squadron ensuring unrivaled customer service for Vice Presidential aircraft ground & flight operations as well as airborne voice and data communications for national leaders and 24/7 command and control.
  • Drove the integration and development of training and evaluation best practices across the organization, efforts streamlined operations and provided a common framework.
  • Led professional development and career progression of 250 squadron personnel enabling advancement through leadership tiers.
US Air Force, Headquarters Air Combat Command - Program Manager
City, STATE, 07/2007 - 07/2011
  • Lead Program Manager for $15M E-8C aircraft, data and communications systems upgrades resulting in numerous acquisitions and training device management upgrades
  • Managed policy, regulation, and training program reviews producing 200 new, highly trained combat ready members to the weapon system.
  • Provided the commander a mission-ready enlisted force to execute the organization's mission.
  • Advised the commander on a wide range of topics including health, esprit de corps, discipline, mentoring, well-being, career progression, professional development, and recognition of all 1400 personnel.
  • Worked with fellow Senior Non-commissioned officers and supervisors to ensure discipline was equitably maintained and the welfare of the force was met.
  • Maintained liaison with base agencies to ensure availability of services for unit members.
  • Corrected conduct when necessary, prejudicial to good order and discipline.
US Air Force, 116th Air Control Wing - Evaluator Airborne Network Administrator
City, STATE, 07/2001 - 07/2007
  • Managed airborne fiber optic network and radar systems producing unprecedented real-time combat information to US/Ally ground forces
  • Led a team of 10 ensuring AF instructions/policies were being instituted and executed in a 150+ member unit
  • Provided data, network, and radar equipment instruction to brand new members of unit producing 35 combat qualified employees annually with a 98% no-fail rate
  • Executed a complete work center computer retrofit of 200+ desktop/laptop workstations.
  • Installed new hardware/software, security protocols/firewalls, and repaired & replaced malfunctioning components meeting DoD and Defense Information Systems Agency standards.
Skills

acquisitions,interpersonal communication, customer service, trouble shooting, instruction, 15 years of leadership, mentoring, personnel development, policy creation, policy adherence, procurement,

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Resume Overview

School Attended

  • Trident University
  • Community College of the Air Force

Job Titles Held:

  • Senior Communications & Network Systems Manager
  • Program Manager
  • Evaluator Airborne Network Administrator

Degrees

  • B.S
  • Associate of Applied Science
  • Boeing Mission Data & Communications PC/Network Architecture Course *Air Force Airborne Network/Computer Architecture Systems Course *Dept. of Defense Communications Security Training *Defense Information Systems Agency Information Assurance Training

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