senior certified pharmacy technician resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Moderating technical abilities with software & applications. Committed job seeker with a history of meeting company needs with consistent and organized practices, working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Customer Service Excellence
Computer skills: Microsoft Office suite (Access, Excel, PowerPoint, Word, Teams)
Relationship Building & Foreign languages: Multilingual*
Problem-Solving Skills
FDA Compliance
Workflow Optimization
Quality Assurance and Control
Experience
Senior Certified Pharmacy Technician, 11/2013 - Current Walgreens – Burlingame, CA,
Prepared patient records accurately using Access database systems and Excel
Implemented updates whenever data changed and created form utilizing Microsoft Office applications (ie Access, Excel, Teams, etc.)
Conduct, Schedule & Create Team agenda bi-weekly for Pharmacy Team meetings
Created Desk Level Procedures for On-boarding Employees
Conduct Refresher courses for current employees regarding current and/or new services we're establishing
Working in a call center environment assisting patients with pharmacy and clinical services
Work with clinical staff to establish patient care
Transfer calls to Pharmacist upon patient request or acknowledging clinical consult is required
Handling inbound calls and completing requests from patients, providers and/or health systems relating to pharmacy care services
Review and inform patients requests for medications which may require prior authorizations
Handling inquiries related to general utilization management claims rejections for both Blue Care Network and Blue Cross Blue Shield of Michigan Commercial & Medicare members
Consulted with patients, providers, health systems via telephone, SMS, email, & fax to assist with navigating pharmacy systems, resolving claim issues and completing requests.
Established and updated patient profiles, medications and insurance details.
Maintained current notes and paperwork related to patient drug therapy and completed outreaches.
Senior Pharmacy Technician, 02/2009 - 11/2013 Cvs Health – Sunnyvale, CA,
Answered telephones to respond to questions or requests.
Maintained clean and organized pharmacy shelving and work areas.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Established and updated patient profiles, medications and insurance details.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Medical Assistant Intern, 03/2011 - 05/2013 Ascension Health – Citronelle, AL,
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Measured vital signs and took medical histories to prepare patients for examination.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Educated patients about medications, procedures and physician's instructions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education and Training
Associate of Science: Medical Assistant / Billing Coder, Expected in 06/2013 - Henry Ford College - Dearborn, MI GPA: Status -
Languages
English:
Full Professional:
Negotiated:
:
Greek:
Native/ Bilingual:
Negotiated:
:
Arabic:
Limited:
Negotiated:
:
Spanish:
Limited:
Negotiated:
:
Accomplishments
Led team to achieve a 70% high-traffic Portal over a 2 year period in training, engaging & networking with a multitude of providers and health systems, earning recognition from upper management and financial reward
Increased pharmacy department's efficiency and workplace and patient safety by updating training procedures & creating new desk level procedures & conducting training to new employees/contractors
Improved pharmacy efficiency of Medication Prior Authorization(s) via On-line Provider Portal by 25% within 6-9 mos of pilot program launch
Created highly effective provider outreach network our Pharmacy Team can utilize & continue the established relation's when updates occur; To allow clinics to perform patient care in efficient timely manner & that significantly impacted efficiency and improved operations within the Pharmacy department.
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB)
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