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Senior Analyst, Operations Analytics Resume Example

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JF
SENIOR ANALYST, OPERATIONS ANALYTICS
Professional Summary

Tech-savvy Senior Analyst with proficiency in Tableau and Power BI. Fortes include client management, business operations, and data analysis. Knowledge of modeling techniques and an impeccable business acumen.

Skills
  • Excel (Formulas, Vlookups, VBA language)
  • Advanced experience with Access (Joined queries and SQL knowledge)
  • Advanced Experience with Tableau (Multi-layer dashboards, synced with real time data)
  • Advanced Experience with SQL Server
  • Experience with JIRA
  • Knowledge of SQL, Python, C++, Java
  • Advanced Experience with Power BI (DAX, Power Queries)
  • Advanced experience with Oracle Business Intelligence (Custom queries and knowledge of the database structure) - 7 years
  • I have been a key part of the global expansion of over 20 IBM Datacenters, each costing upwards of 25 million USD, from initial ordering, all the way to physical, power, and bandwidth capacity planning
  • Knowledge of business operations
  • Analytics program experience
  • Technical understanding
  • Data Analysis
Work History
01/2018 to CurrentSenior Analyst, Operations AnalyticsIBM Cloud | Dallas, TX
  • Utilized visual analytics tools such as Tableau and Power BI to transform data into intuitive, drill-able dashboards for IBM executive leadership
  • Calculated physical space to determine physical capacity restrictions and report sellable vs unsellable space
  • Calculated power consumption to determine power capacity restrictions vs physical capacity
  • Calculated Virtual server instances to determine cloud utilization and availability based on processing cores
  • Implemented and improved data center procedures to ensure local teams were within compliance, and inventory/asset management was effective and efficient
  • Mine data using custom C++ and Python scripts to compile data within an SQL Server
  • Design and manage SQL Server data tables using automation via console application programs (VB .NET, C++, Java)
  • Continued improvement on auditing tools and synced with global reporting to regional leaders
  • Maintained consolidated dashboard for all of IBM Cloud Infrastructure which included reports on Sales, Demand Planning, Asset Tracking, Expansion Planning, Facilities and Maintenance schedules, Common Order Configurations, Capacity Planning, Logistics, Customer Ticket Metrics, and internal Transaction Metrics
  • Managed projects and tasks using JIRA Kanban boards
  • Evaluated and adopted new technologies to address changing industry needs
  • Delivered in-depth training to users for Tableau, Power BI, and Access, imparting knowledge of best practices for protecting data and minimizing errors
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Mapped processes to holistically examine business flow and identify improvement opportunities
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
  • Designed databases and ensured stability and reliability
  • Evaluated performance benchmarks and established review metrics for future tracking
  • Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.
01/2013 to 01/2018Senior Operations ManagerIBM Corporation | Dallas, TX
  • Oversaw day-to-day operations, including supervising 300-person team across 30 data centers in The US and Canada as well as being a key part of the Global Management team that ensured product stock is adequate for all distribution channels and can cover direct demand from customers
  • Managed vendor relations and vendor return process; leveraged against forward buys
  • Coordinated with 3PL vendors in order to have international shipments meet local country import rules to mitigate shipment delays
  • Updated inventory lists and researched gains and losses
  • Performed inventory adjustments researching validity and coordinating adjustments
  • Conducted frequent site evaluations to maintain accountability and verify that processes were being followed per department standards
  • Reorganization of entire global shipping hub to improve efficiency and maintain cleanliness
  • Responsible for receiving all hardware devices and components that were shipped to IBM Cloud Global Shipping Hub in a timely manner and turning them around to be shipped to the proper location"=
  • Worked with the Director of Inventory and Logistics to create a customized tool in Access that utilized Oracle and Internal databases to audit inventory server components, servers, and networking equipment in real time, and produce summary reports of the results
  • Created a tracking spreadsheet to track the progress of data center expansions by line item, from order to delivery at final site in real time
  • Worked with IBM executive leadership to plan global expansions and determine labor requirements as well as logistical requirements
  • Coordinated with several teams such as procurement, project management, capacity, and networking to ensure delivery of several multi-million dollar expansions globally
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
  • Led shipping and delivery quality control by managing downtime
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities
  • Eliminated process lags by overseeing $500 Million in logistics assets to fulfill customer demand
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
  • Coordinated with freight forwarder to ensure vendor shipping details and obtain shipping updates
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements
  • Supervised compliance measures regarding domestic and international tariffs and customs regulations
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Assisted the director of operations with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
09/2012 to 08/2013Operations Associate/Key HolderGuitar Center | Dallas, TX
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates
  • Operated pallet jack to move unloaded goods to correct locations in warehouse
  • Inventoried warehouse stock on monthly, quarterly and annual basis
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
  • Efficiently stocked room and departments within store
  • Counted all physical inventory and generated department audit reports
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible
  • Reduced yearly shrink by 15% through implementation of audit processes
Education
Computer ScienceBrookhaven College, Farmers Branch, TX
2011DiplomaGrand Prairie High School, Grand Prairie

GPA: 3.56

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Resume Overview

Companies Worked For:

  • IBM Cloud
  • IBM Corporation
  • Guitar Center

School Attended

  • Brookhaven College
  • Grand Prairie High School

Job Titles Held:

  • Senior Analyst, Operations Analytics
  • Senior Operations Manager
  • Operations Associate/Key Holder

Degrees

  • Computer Science
    2011 Diploma

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