Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable Senior Analyst with outstanding talents in client management, business operations, and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a [Number]-year background providing strategic analysis services to businesses. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing [Number] years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Knowledgeable IT security professional with [Number] years of experience designing and implementing security solutions in high-availability environments. Skilled in [Skill] and [Skill] and adept at delivering strong risk management practices. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Knowledge of analytics programs
  • Tech-savvy
  • Business acumen
  • Client relationship management
  • Statistic analysis expertise
  • Forecasting ability
  • Information organization
  • Business recovery and sustainability
  • Data mining
Senior Analyst 1-800-Flowers.Com, Inc. Atlanta, GA,
  • Identified improvement opportunities to effectively meet customer and business needs.
  • Troubleshot and resolved problems with programs and systems.
  • Supported customers by answering questions and guiding end-use.
  • Tested newly installed programs and applications to validate operability.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Reviewed and assessed networks to determine areas for improvement.
  • Evaluated performance benchmarks and established review metrics for future tracking.
  • Coordinated and implemented network security measures to protect data.
  • Maximized information sharing by optimizing interface linking to different computer systems.
  • Documented phases of systems and software update and restoration projects.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Collected, organized and input information into digital database.
Customer Service Representative Td Bank Group Bangor, ME,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Information Security Analyst Milliman New York City, NY,
  • Protected secure data files and regulated access.
  • Made recommendations to improve security procedures and systems.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Audited networks and security systems to identify vulnerabilities.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
  • Updated virus protection systems based on computer virus reports.
  • Designed, implemented and maintained security systems and controls.
  • Built firewalls and encrypted data to secure confidential information.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Researched and designed advanced computer forensic tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 01/2008
Bachelor of Science: Computer Engineering
Lake Superior College - Duluth, MN
Expected in 04/2003
Associate of Arts: Thru Hole Technology
I.P.C Certified Board Building - Duluth, MN,
  • Association for Project Management (APM)

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Resume Overview

School Attended

  • Lake Superior College
  • I.P.C Certified Board Building

Job Titles Held:

  • Senior Analyst
  • Customer Service Representative
  • Information Security Analyst


  • Bachelor of Science
  • Associate of Arts

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