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SENIOR ANALYST Resume Example

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SENIOR ANALYST
Summary
I'm a Certified Coding Professional (Apprentice ­ CPC-A) looking to apply my expertise in data management, quality assurance and high quality customer service into a position with Freedom Health.
Certifications
Certified Coding Professional – Apprentice (CPC-A)
American Academy of Professional Coders (AAPC)
 
Certified Billing and Coding Specialist
National Healthcare Association - NHA
Skill Highlights
  • CPT and HCPCS coding
  • Technical expertise
  • Team player with positive attitude
  • Deadline-driven
  • Dedicated to process improvement
  • Devoted to data integrity
  • Proficient with Microsoft Office Suite
  • Meticulous attention to detail
Professional Experience
04/2006 to 06/2010
SENIOR ANALYST THE NIELSEN COMPANY － Oldsmar, FL
Maintain Nielsen software for Direct Broadcast Satellite (DBS) through multiple screens to provide ratings for over 11, 000 + households that have either DISH Network satellites and back-up senior analyst for DirecTV.
 
Daily/weekly contact via Microsoft Outlook e-mail with executives/marketing from DISH Network Daily/weekly research for field reps who are installing Nielsen box tops in households with questions/problems about DISH channels/packages.
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Daily data entry through Nielsen software any changes of DISH Network's channel lineup including all channel package information
 
Daily/weekly extraction of DBS data through Crystal Reports for audit purposes, department, and manager requests
 
Participated in creating PowerPoint presentations of DBS and DBS process, as well as giving presentations, for Nielsen executives, different departments throughout Nielsen, and visiting installation field representatives
 
Demonstrated highly proficient analytical, problem solving skills
 
Participated in an ongoing project of improvement and planning including daily meetings and monthly workshops
 
Create and maintain Excel spreadsheets to display all of DISH Network/DirecTV TV packages for ongoing improvement and planning project
 
Gathered requirements for projected software enhancements and tested enhancements for production
 
Successfully communicated potential data issues to all Core Operations managers.
11/2005 to 03/2006
RECEPTIONIST/FRONT DESK ASSISTANT WEST PARK DENTAL ASSOCIATES － Tampa, FL
Greet patients, answer telephones, make appointments, enter patient information into software, verify patient's insurance and print available procedures, check-out patients, process payments
 
Create new patient chart and file, file end of days' patient's charts, pull upcoming patient charts.
10/2003 to 10/2004
QUALITY CONTROLLER INTERNATIONAL OUTSOURCING SERVICES FORMS PROCESSING INC － Miami El Paso Juarez, FL TX MX
Proofed and entered data from multiple screens medical insurance forms, ADA forms, NOAA documents, Educational Communications forms, and Barnes & Noble member applications through Microsoft Access
 
Traveled to El Paso, TX/Juarez, MX to train upper management and new Quality Control department on all data procedures
 
Retrieved Microsoft Access databases from FTP
 
Logged all daily and weekly work received
 
Converted text documents into Microsoft Access database
 
Promoted to Quality Control Supervisor and transferred from Miami to El Paso, TX/Juarez, MX
 
Created and updated training guidelines for each database

09/1999 to 04/2000
Hotel and Logistics Agent COSTA CRUISE LINES － MIAMI, FL
Maintain hotel inventory by monitoring daily reservation by requesting reports through cruise line software and daily/weekly contact with each hotel group reservation contact  
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Handle all transfers for cruise line passengers who have purchased air fare through cruise line or booked in-state bus transportation
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Request reports of all cruise line passengers who have purchased cruise line air fare to review, edit and correct report for accurate flight times to make arrival and departure for all cruise ships and make sure file is ready for required pick-date from transfer company
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Work directly with air/sea department for all airline inquires such as passengers arriving too late to make on time cruise ship departure   ·         Daily/weekly contact with transfer company to make sure all required reports and airline passenger information has been received
 
Daily/weekly contact with in-state bus company for transportation to/from ship
 
Responsible for printing all cruise line air passenger's vouchers; hotel vouchers, and in-state bus vouchers
Education and Training
November 2015
Barry University School of Professional and Career Education Continuing education in medical coding and billing
December 2003
AA: Business Administration Barry University School of Professional and Career Education Miami Dade College － Miami, FL Business Administration
Skills
Analyst, make appointments, charts, Crystal Reports, data entry, database, e-mail, forms, FTP, insurance, marketing, Medical Coding, meetings, Microsoft Access, Excel spreadsheets, Microsoft Outlook, Outlook, Power Point, PowerPoint presentations, Microsoft Word, Network, presentations, problem solving skills, Coding, Quality Control,  research, telephones, TV, workshops
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Resume Overview

Companies Worked For:

  • THE NIELSEN COMPANY
  • WEST PARK DENTAL ASSOCIATES
  • INTERNATIONAL OUTSOURCING SERVICES FORMS PROCESSING INC
  • COSTA CRUISE LINES

School Attended

  • Barry University School of Professional and Career Education
  • Barry University School of Professional and Career Education Miami Dade College

Job Titles Held:

  • SENIOR ANALYST
  • RECEPTIONIST/FRONT DESK ASSISTANT
  • QUALITY CONTROLLER
  • Hotel and Logistics Agent

Degrees


  • AA : Business Administration

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