Senior Administrative Support Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Efficient, accuracy-driven Sr. Administrative Support Specialist successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 15 years of superior performance in related roles. Resourceful and experienced Community Activities Coordinator offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.

  • Records management
  • Meeting minutes
  • Meeting arrangements
  • Document conversion
  • 45 WPM typing speed
  • Program files maintenance
  • Scheduling and calendar management
  • Report Development
  • Executive presentations
  • Accounting familiarity
  • Business administration
  • Documentation and control
  • Bookkeeping
  • Customer and client relations
  • Office management
  • Social media knowledge
  • Employee timesheet processing
  • Travel planning
  • Recordkeeping
  • Business correspondence
  • Scheduling
  • Sorting and labeling
  • Customer relations and communications
  • Office administration
  • Administrative support
  • Multi-line phone proficiency
  • Filing and data archiving
  • Credit and collections
  • Project planning
Work History
02/2015 to Current
Senior Administrative Support Specialist Capstone Corporation Millington, TN,
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Organized fundraising events to support department and raise money for future activities.
  • Maintained and ordered supplies for activities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Successfully completed special projects to exceed goals of both [Type] department and overall organization.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Produced highly accurate internal and external letters and memoranda.
  • Increased office participation in special events by creating monthly detailed calendars and other office updates.
  • Recorded expenses and maintained accounting records in Excel
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Provided clerical support to ten company employees by copying, faxing and filing documents.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
04/1990 to 11/2008
Mark up Clerk City Of Louisville, Ky Louisville, KY,
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
05/1986 to 10/1994
Personnel Specialist Aecom Technology Corporation Los Angeles, CA,
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Completed human resource operational requirements by scheduling and assigning employees.
10/1990 to 03/1994
Senior Administrative Specialist South Carolina Department Of Corrections City, STATE,
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Arranged business travel details for company executives on moment's notice.
  • Drafted all documents in company-directed formats and fonts, maintaining exceptional style consistency.
  • Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitive
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Recorded expenses and maintained accounting records in Excel
Expected in 05/2014
Master of Science: Management Leadership
Webster Univrsity - Ft. Jackson, SC,
Expected in 12/2013
Bachelor of Science: Sociology And Criminal Justice
Coker College - Ft. Jackson SC,
Expected in 01/2011
Associate of Science: Criminal Justice
Midlands Technical Colleg - Columbia, Sc,

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Resume Overview

School Attended
  • Webster Univrsity
  • Coker College
  • Midlands Technical Colleg
Job Titles Held:
  • Senior Administrative Support Specialist
  • Mark up Clerk
  • Personnel Specialist
  • Senior Administrative Specialist
  • Master of Science
  • Bachelor of Science
  • Associate of Science