Dedicated associate offering 5 years of success in fostering quality customer service experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service, business, event planning, and sales best practices. Pursuing leadership position with growing company.
Delivering a great experience to shoppers by creating a unique and engaging helpful customer service with exceeded knowledge. Responsible for sales driving, POS open and close count, cash handling, and collaboration with team members to assist with product information. Also providing outstanding service to all in a sales-focused environment. Performed operational tasks such as setting merchandise to correct floor directory set, arranging/rearranging products to help gain sales of new product, markdowns/markups on necessary items, executing transfers/chargebacks/RTV. Knowledge and leadership responsibilities on reaching out for events to help area of floor. Creation of positive work environment by communication with fellow associates by being engaged in delivering assistance when needed which in turn yielded greater performance results. My work ethic and performance at Dillard's as a selling specialist has led successfully in key projects resulting in increase sales, returning guests, and satisfaction from all.
Accomplished and surpassed sales goals on a regular basis, by obtaining loyal customers, opening credit applications, delivering outstanding customer service by building deepened productive and positive relations with high-quality service and focus on the customer. Made recommendations of appropriate products to meet customers individual needs. Kept counters and displays organized and neat fashion. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse clients. Monitored employee performance and safety, conducted events for new launches of products as well as conducted retraining to correct problems and optimize productivity. Execution of new training initiative to improve skills and develop leaders from within. Established and enforced clear goals to keep all employees on the same level as a team and working collaboratively to increase sales performance. Trained all newly hired employees on all merchandising, selling, markdowns, damaged items, cash handling, planograms, displays,and great customer service to improve their skills.
Maintained current store, product and product knowledge to drive consistent sales. Generated brand awareness and product impressions to increase business. Handled cash handling, merchandise returns, price checks, fitting rooms,markdowns, organized, to keep the store efficient and orderly. Provided outstanding customer service to all customers daily, increased sales surveys. Supervised team of four for designated area to help train, mentor, and help associates product knowledge. Readied merchandise for sales floor by marketing items with identified codes and accurate pricing. Read sales analysis to identify low areas, and meet financial targets. Assisted in strategic planning and set up of all merchandise displays to promote target items to attract customer traffic. Worked as a team and leader at a good pace to accomplish daily goals, drive sales, and maintain high customer service.
Supervised activities of dining room staff to maintain service levels and support guest needs. Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele. Worked within all staff application to collect reservation information and communicate updates to guests before seating. Checked dining and serving areas every 10 minutes, depending how busy, to verify proper cleanliness and readiness for guests. Helped to plan and execute parties for more than 12 guests, including coordinating menus and preparing tables. Stayed on top of server availability and table turnover to make accurate decisions about seating locations. Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers. Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. Answered front of house phone to inform customers of wait times, take reservations and record to-go orders. Assisted kitchen staff with food counts by determining number of items required for complete outstanding service.
Companies Worked For:
Job Titles Held: