self employed customer care resume example with 20+ years of experience
Experienced Customer Service Representative bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
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- Used GPS to determine the fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors, and daisy-chaining rides.
- Placed safety as atop priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather, and other unanticipated factors.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Minimized mechanical issues by adhering to a vehicle maintenance schedule.
- Stored passenger luggage and personal items with care for safety and security.
- Transported high-value clients with professionalism and discretion.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating conditions.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
- Completed individual and business documentation on time and with minimal errors.
- Organize, confirm, process, and conduct all guest check-ins & check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Delivered above-and-beyond service to guests, including making reservations and setting up tours for potential customers.
- Represent PSI at industry events and trade shows.
- Analyzes and evaluates required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Member of [Honor's Society Name]
- Majored in Theology-Marriage and Family counseling
*Certificate of Completion from PSI Inc Salesforce training.
*Quality Service and guest satisfaction Certificates from the Marriott International.
*Loyalty Champion of the Month recognition from the Marriott Crystal Connection in Arlington, VA.
*Award of Excellence in Community Service from the Crystal City and Crystal Gateway Marriott, in Arlington, VA.
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Resume Overview
School Attended
- Minilik High School
- Northern Virginia Community College, Alexandria, V
- Highline Community College
- Liberty University
Job Titles Held:
- Self-Employed- Customer Care
- Guest Service Rep, Sales Assistant, Event Manager
- Customer Service Representative
Degrees
- High School Diploma
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