Experienced Customer Service Representative bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
*Certificate of Completion from PSI Inc Salesforce training.
*Quality Service and guest satisfaction Certificates from the Marriott International.
*Loyalty Champion of the Month recognition from the Marriott Crystal Connection in Arlington, VA.
*Award of Excellence in Community Service from the Crystal City and Crystal Gateway Marriott, in Arlington, VA.
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