security professional resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.

  • Resourceful
  • Customer-focused
  • Security officer training
  • Safety and security procedures
  • CCTV experience
  • Emergency response
  • First aid certified
  • Security procedures knowledge
  • Premises surveillance
  • Vigilant and watchful
  • Attention to detail
  • Patrolling
  • Criminal law understanding
  • Reliability
Security Professional, 04/2015 to Current
Allied Universal SecurityEncino, CA,
  • Currently on site at Ford Motor Company EDC1 (Ford Data Center- highly secure)
  • Trained new security officers on safety protocols and company standards.
  • Recorded required data for incident reports and files quickly and accurately.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Supervised property entrances and exits and monitored employee safety.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Monitored Ford Motor Company property for any security issues.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Communicated with team members and building management via radio, telephones, and computers
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Ford Motor Company facilities.
Teller, 07/2014 to 04/2015
Boeing Employees Credit UnionLynnwood, WA,
  • Processed cash withdrawals accurately and efficiently.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Counted funds with manual and machine-assisted methods.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Managed opening and closing times for the main branch.
  • Maintained confidentiality of bank records and client information.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained accurate teller drawer.
  • Adhered to financial services security and audit procedures.
  • Processed treasury, tax and loan payments.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed cash withdrawals.
  • Adhered to regulatory and company security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Served approximately 50 customers each shift, remaining composed and professional even in high-stress situations.
  • Examined checks for identification and endorsement.
  • Delivered prompt, accurate and excellent customer service.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Recommended additional products, services and benefits for customers.
Counter Staff/Shift Supervisor, 06/2011 to 06/2014
Tim Hortons/ ColdstoneCity, STATE,
  • Assembled and served meals according to specific guest requirements.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Supported kitchen team in food preparation when needed.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests.
  • Executed all daily tasks and assisted other team members when needed.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Reviewed daily sales transactions and analyzed for errors.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Directed patrons to restrooms and other amenities within facility.
  • Recorded accurate customer orders utilizing company computer system.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Processed order transactions, including debit and cash operations.
  • Resolved issues quickly to satisfy customers and reduce wait times.
  • Assisted manager by coaching and training new employees.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Adhered to food service sanitation guidelines and standards.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Offered information regarding sale promotions and new products.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
Education and Training
Master of Arts: Cybersecurity, Expected in 01/2020
Southern New Hampshire University - Hooksett, NH
  • 3.948 GPA
  • Major in Cybersecurity
Bachelor of Arts: Criminal Justice, Expected in 04/2016
University of Michigan - Dearborn - Dearborn, MI
  • Honor Roll (2016)
  • Dean's List Honoree (2016)

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Resume Overview

School Attended

  • Southern New Hampshire University
  • University of Michigan - Dearborn

Job Titles Held:

  • Security Professional
  • Teller
  • Counter Staff/Shift Supervisor


  • Master of Arts
  • Bachelor of Arts

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